Bhavna (Dannii) Sabharwal
Sydney,NSW
Summary
Encouraging leader with a proven track record in designing and steering complex projects by consulting with stakeholders, managing schedules, and applying quality assurance practices to ensure success. Skilled in providing clear and concise updates on the status of project portfolios, ensuring alignment with organisational objectives. Experienced in leading the creation and execution of strategies and tools for ongoing project monitoring and evaluation, ensuring continuous improvement and accountability. I excel at building and leading high-performance teams that uphold core values of integrity, collaboration, excellence, and a customer-first approach. Adept at optimising team performance, driving change, and achieving measurable outcomes, I ensure every project contributes to long-term strategic goals while maintaining compliance with industry regulations and best practices. My leadership approach fosters a collaborative work environment, where each team member's contributions are valued, and operational barriers are actively reduced for stakeholders.
Overview
14
14
years of professional experience
Work History
Team Leader, Counselling and Career Development Services
TAFE NSW
04.2023 - Current
- With a bachelor's degree in business administration and current role as an acting Team Leader in the Counselling and Career Development administration team, I have a strong foundation in key areas such as organisational behaviour, project management, and leadership principles
- Complementing my academic background, I have actively pursued professional development opportunities, including 11+ months of acting Team Leader position, having completed LeAD program and training on Mental Health First Aid
- Overseeing a team of 7 individuals, I have effectively managed their daily activities to achieve strategic outcomes, provided mentorship, and cultivate a collaborative work environment
- Successfully implemented MS Bookings in the Counselling and Career Development team, enhancing operational efficiency
- Emphasis on fostering a culture of collaboration and continuous improvement by instigation of weekly team meeting and encouraging team members to upskill and implementing targeted training initiatives
- Establishment of performance evaluation processes and regular one on one meetings with team members and assisting team members to identify their professional development through their PDRP's
- I structure training programs after identifying training gaps and organise training for my team with Capability team
- Ensuring continual adherence to regulatory standards through proactive oversight, transparent communication, and regular training
- I incorporate in weekly agenda item in team meetings to reinforce awareness of privacy and confidentiality in our daily operations
- Strategic approach to resource allocation and workflow management by forecasting in advance our call volumes and other enquiries and allocate resources accordingly on daily basis enables us to efficiently handle the high volume of enquiries received via phone and various customer enquiry channels, without compromising on quality or performance standards
- Keeping up to date with TAFE policies and legislations by meeting with senior leadership team and regularly checking emails for updates in Executive Director's emails on weekly basis, Managing Director's all staff update meetings and keeping up to date with any updates on SharePoint from other parts of the business
- Strategic coordination and proactive communication with stakeholders by having meetings and consultation with senior managers on regular basis
- Assisted in launching and implementing MS Bookings within the team
- Through a series of meticulously planned training sessions and follow-up engagements involving over 150+ counsellors and 16 administration team members, I successfully integrated MS Bookings into our statewide operations, resulting in over 9000+ bookings facilitated under a unified statewide approach
- During a particularly demanding period of high call volume, my team and I rose to the challenge and maintained service levels through strategic resource allocation, regular team meetings to address emerging issues, and unwavering commitment to delivering high-quality service
- Building a supportive and resilient team culture is a priority for me
- I invest time and effort in fostering open communication, trust, and creating an environment where team members feel valued and empowered
- I achieve this in our 1:1 meeting with the team members and having open communication channels with them
- As a leader, I strive to foster confidence and resilience in my team members
- I provide mentorship, celebrate successes, and offer constructive feedback, empowering each team member to reach their full potential
- When faced with obstacles or setbacks, I adopt a proactive approach to problem-solving
- I encourage my team to identify solutions rather than dwell on problems, fostering a culture of resilience and innovation
- I have successfully undertaken travel for various business-related purposes, including team check-ins, welcoming new team members to TAFE NSW along with attending Counselling and Career Development team conference
- I am fully equipped to embrace travel-related responsibilities, contributing to the success and growth of the team and TAFE NSW.
Counselling and Career Development Officer
TAFE NSW
11.2022 - 04.2023
- I was acknowledged for consistently surpassing team targets, which contributed to a notable rise in overall team productivity
- Consequently, I was entrusted with the opportunity to advance into the role of Team Leader within five months of joining the team
- I was also awarded an Excellence Award from Manager of Disability and Access Services during this time for my outstanding commitment to learners with disabilities.
Customer Service Consultant
08.2022 - 11.2022
- I was acknowledged for consistently achieving the highest number of offerings approvals in a single day, maintaining an exceptional standard of quality that paralleled the impressive quantity.
Customer Service Representative
05.2018 - 08.2022
- Worked collaboratively with external and internal stakeholders to develop high volume of student enquiries in response to COVID 19 free courses
- Maximize sales opportunities, received Managing director's recognition for living TAFE NSW values
- Internal and external customers have provided positive feedback in writing and verbally many times regarding my service to them and for living my TAFE NSW values to my line manager.
Client Services Manager
Visainfo Pty Ltd
07.2017 - 05.2018
Case Manager
Bravo Migration Pty Ltd
10.2015 - 07.2017
Trainee Migration Consultant
Visainfo Pty Ltd
07.2010 - 05.2015
Education
LeAD Program -
TAFE
01.2023
Statement of Attainment in Executive Skills - undefined
TAFE
01.2020
Statement of Attainment in Business Administration Skills - undefined
TAFE
01.2020
Bachelor's in Business Administration - undefined
Maulana Azad University, India
01.2001
Diploma in Culinary Arts - undefined
Institute of Hotel Management, India
01.2001
Skills
- Technical Support
- Employee Evaluation
- Coaching
- Quality Improvement
- Organizational Development
- Root Cause Analysis
- Resource Allocation
- Cost Control
- Contract Management
- Project tracking
Systemsandapplications
- MS Bookings
- Guidance
- SNOW
- TAFE NSW Customer Relationship Management (CRM)
- EBS
- Microsoft Office 365 such as Microsoft Outlook, word, PowerPoint, excel etc.
- Identity Management (IDM) Tools
Timeline
Team Leader, Counselling and Career Development Services
TAFE NSW
04.2023 - Current
Counselling and Career Development Officer
TAFE NSW
11.2022 - 04.2023
Customer Service Consultant
08.2022 - 11.2022
Customer Service Representative
05.2018 - 08.2022
Client Services Manager
Visainfo Pty Ltd
07.2017 - 05.2018
Case Manager
Bravo Migration Pty Ltd
10.2015 - 07.2017
Trainee Migration Consultant
Visainfo Pty Ltd
07.2010 - 05.2015
Statement of Attainment in Executive Skills - undefined
TAFE
Statement of Attainment in Business Administration Skills - undefined
TAFE
Bachelor's in Business Administration - undefined
Maulana Azad University, India
Diploma in Culinary Arts - undefined
Institute of Hotel Management, India
LeAD Program -
TAFE
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