Bhavneet
DEANSIDE,Australia
Summary
Administration officer,Customer Service Representative, Team Leader and Team Member with over 12 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major software, conflict resolution, and possess a positive attitude.
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
Overview
15
15
years of professional experience
Work History
Administrative Officer
BSR REAL ESTATE
06.2023 - 01.2024
- Providing administrative and support services such as managing records, handling routine correspondence, coordinating meetings and events to help the Office function effectively.
- Gathering and organising information and preparing documents and correspondence according to quality and organisational standards to facilitate information flow and decision-making.
- Maintaining and updating records and databases while following administrative guidelines.
- Administration support with the HR onboarding processes.
- Manage inventory and office supplies.
- Address customer inquiries, including general account queries and providing copies of invoices, end-of-month statements, and proof of delivery documents.
CUSTOMER SERVICE ( Work From Home)
Medibank
10.2022 - 05.2023
- Assist customers with their enquiries and helping them to provide better solution over the first phone call resolution.
- Selling and recommend the new product to existing and new customers.
- By taking good decisions based on information provided.
- Making call records.
- Keeping customers details updated.
- Taking payments over the phone.
- Setting up customers direct debit.
- Adding and removing participants.
- Giving details on their limits and claims.
- Giving quotes, Upgrade and downgrade policies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
COVER REVIEW COUNSLTANT
Bupa Health Insurance
01.2020 - 10.2022
- Administer all Inbound and Outbound Calls from various clients and prepare all products quotes .
- Maintain knowledge on all complex policies and coverage details for same and assist customers to complete all applications and forms and all required documents.
- Monitor all policies and assist to make all required changes to same and ensure achievement of all sales objectives.
- Provide required assistance to all inbound call center and resolve all customer queries for product coverage and policies.
- Prepare and present quotes for various customers regarding products and administer all general liability claims.
- Monitor all renewal processes in compliance to travel accident policies and prepare reports for all liability claims.
- Develop all documents for policy and contract files and provide technical support to all department procedures.
- Making notes on and after the calls.
Customer Service Representative
Westpac Banking
01.2015 - 01.2020
- Included answering 15-35 inbound calls from Brokers regarding their customers home loan applications and any general inquiries.
- Worked with branch personnel as needed to resolve customer issues.
- Providing them latest updates on their applications.
- By letting them know about outstanding MIRS.
- Giving updates on their settlement.
- Sending them approval.
- Setting up their username and password.
- Making outbound calls to other party if needed.
- Providing and working according to bank SLA.
- Making notes on call and after call.
Administrative Assistant
Supreme Homes
02.2012 - 01.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Making and processing Invoices for clients.
Warehouse Assistant
AS COLOUR
01.2010 - 02.2012
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Team Leader
ITAL BISCUITS AND CAKES
09.2008 - 01.2010
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes to deliver multiple improvements.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Molded team and embraced change to adapt within dynamic market.
- Coordinated weekly meetings for internal and external groups.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
Education
Certificate IV - Criminal Science
CARRER HOUSE
Melbourne, VIC05.2022
Diploma - Business
CARRICK
Melbourne, VIC02.2012
Skills
- Tech savvy
- Multi task
- Call Documentation
- Customer Retention Strategies
- Understanding Customer Needs
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Customer Account Management
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Complementary Products and Services
- Daily Logs
- Interaction Documentation
Timeline
Administrative Officer
BSR REAL ESTATE
06.2023 - 01.2024
CUSTOMER SERVICE ( Work From Home)
Medibank
10.2022 - 05.2023
COVER REVIEW COUNSLTANT
Bupa Health Insurance
01.2020 - 10.2022
Customer Service Representative
Westpac Banking
01.2015 - 01.2020
Administrative Assistant
Supreme Homes
02.2012 - 01.2015
Warehouse Assistant
AS COLOUR
01.2010 - 02.2012
Team Leader
ITAL BISCUITS AND CAKES
09.2008 - 01.2010
Certificate IV - Criminal Science
CARRER HOUSE
Diploma - Business
CARRICK
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