Ekta Kakkar
Braddon,ACT
Summary
Professional recruiter with proven track record in talent acquisition and candidate relationship management. Skilled in sourcing, interviewing, and onboarding top talent while fostering collaborative team environment. Known for adaptability, strong communication, and problem-solving abilities. Proficient in using recruitment software and tools to drive results and meet hiring goals. Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.
Overview
10
10
years of professional experience
Work History
Recruiter & HR Officer
The Architecture Practice
09.2024 - Current
- Managed full-cycle recruitment for an ICT firm, from job posting to onboarding, using Employment Hero’s recruitment platform to streamline candidate sourcing and application tracking.
- Utilized Employment Hero’s applicant tracking system (ATS) to effectively manage and assess candidate pipelines, ensuring the timely filling of technical roles in a fast-paced environment.
- Leveraged Employment Hero HRIS to automate employee data management, maintain accurate records, and ensure compliance with local employment laws and regulations.
- Coordinated employee onboarding and offboarding processes via Employment Hero, providing a seamless experience for new hires and ensuring smooth transitions for departing staff.
- Designed and implemented HR workflows through Employment Hero to improve efficiency in employee documentation, leave management, and performance tracking for ICT professionals.
- Administered payroll and benefits using Employment Hero’s payroll system, ensuring accuracy, timely processing, and adherence to company policies.
- Conducted performance reviews and feedback sessions using Employment Hero’s performance management tools to support employee development and align with organizational goals.
- Assisted in the development of training and development programs for ICT staff, leveraging Employment Hero’s learning management features to track progress and ensure skills alignment.
- Used Employment Hero analytics to generate reports on recruitment metrics, employee engagement, retention, and turnover rates, providing insights for HR strategy and decision-making.
- Supported employee relations and compliance efforts, ensuring adherence to company policies and maintaining a positive work culture within the ICT firm.
- Collaborated with department heads and team leaders to understand staffing needs and implement effective recruitment strategies, particularly for technical and engineering roles within the ICT sector.
HR Generalist
Rye Group
10.2019 - 06.2024
- Lead a team of 60 customer service representatives, providing guidance, training, and support to ensure high-quality service delivery.
- Managed full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding candidates across multiple departments.
- Implemented employee engagement initiatives resulting in a 15% increase in employee satisfaction within the first year.
- Conducted performance evaluations and provided coaching to managers on performance improvement strategies.
- Handled employee relations matters, including conflict resolution, disciplinary actions, and grievance procedures.
- Administered benefits programs and served as a liaison between employees and insurance providers.
- Develop and implement customer service policies, procedures, and standards to streamline operations and enhance customer satisfaction.
- Monitor customer interactions and feedback to identify areas for improvement and implement corrective actions as necessary.
- Analyze customer service metrics and KPIs to track performance, identify trends, and make data-driven decisions to improve service quality.
- Collaborate with cross-functional teams, including sales, marketing, and operations, to address customer needs and drive business growth.
- Handle escalated customer inquiries and complaints, resolving issues promptly and effectively to maintain customer loyalty and retention.
- Conduct regular performance evaluations, provide constructive feedback, and implement training programs to develop team members' skills and capabilities.
- Utilize CRM software to maintain customer records, track interactions, and manage service requests efficiently.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
Department Manager
McDonalds Braddon
12.2017 - 04.2019
- Providing Stellar customer service to guests with friendly and helpful greeting in addition to providing dietary suggestions
- Process over 500 transactions per shift and count money in cash drawers to ensure the amount is correct by utilizing POS Cash Software
- Maintaining through knowledge of the Store stock Inventory
- Fixing bottlenecks through temporary personal assistance and making sure sales targets are being met
- Coach new associates on on POS, Merchandising and best practices to handle customers
- Highly focused on procedures and policies and ensure they are followed accordingly
- Responsible for Food Safety management across the store.
Business Analyst
Hometaste Pty Ltd
04.2015 - 08.2016
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Generated standard and custom reports to provide insights into business performance.
Education
Food Safety Supervisor -
Australian Institute of Accreditation
10.2021
Masters of Computing -
Australian National University
12.2016
Skills
- Leadership and Team Management
- Customer Relationship Management (CRM)
- Communication and Interpersonal Skills
- Problem-Solving and Conflict Resolution
Skills:
- Process Improvement and Optimization
- Analytical and Decision-Making Skills
- Time Management and Prioritization
- Proficiency in Microsoft Office Suite and CRM software
Timeline
Recruiter & HR Officer
The Architecture Practice
09.2024 - Current
HR Generalist
Rye Group
10.2019 - 06.2024
Department Manager
McDonalds Braddon
12.2017 - 04.2019
Business Analyst
Hometaste Pty Ltd
04.2015 - 08.2016
Food Safety Supervisor -
Australian Institute of Accreditation
Masters of Computing -
Australian National University
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