Bhavya Mehrotra
Sydney
Summary
Proactive communications and engagement professional with experience across corporate services, marketing campaigns, and client engagement. Skilled in coordinating communication activities, and delivering high-quality stakeholder support in fast-paced environments. Strong background in customer service, internal and external communications, project coordination, and marketing reporting. Adept at collaborating with diverse teams to drive business growth, client satisfaction, and brand visibility.
Overview
6
6
years of professional experience
Work History
Engagement Coordinator
KPMG Australia – Audit & Assurance
08.2024 - Current
- Delivered high-quality communications and administrative support to national client-facing staff, consistently exceeding KPIs and SLAs.
- Coordinated end-to-end administration of 20+ client engagements, including engagement letters, reports, billing, and risk management processes.
- Drafted and prepared professional correspondence, reports, and client-facing documents with accuracy and attention to detail.
- Supported internal communications by providing updates, preparing reports, and ensuring alignment with compliance standards.
- Built strong stakeholder relationships across service lines, enhancing collaboration and client experience.
- Managed client financial documentation via SAP, maintaining 99% data accuracy and supporting revenue oversight through billing and debtor management.
- Assisted in client engagement activities by tracking progress, compiling reports, and maintaining data for performance reporting.
Head of Operations
Chambers School of Business
03.2023 - 08.2024
- Planned and executed multi-channel marketing and communications campaigns, growing engagement by 62%.
- Led a team to manage website content, ensuring timely updates and improved user experience.
- Coordinated communications with academic and compliance teams, streamlining student processes and stakeholder engagement.
- Drafted internal communications, updates, and content for student and staff engagement.
- Managed events and promotions, amplifying brand visibility and fostering stronger stakeholder relationships.
Student Support & Marketing Manager
Chambers School of Business
11.2021 - 03.2023
- Coordinated student communications and implemented marketing campaigns to boost engagement and enrollment.
- Drafted and distributed targeted communications, improving outreach effectiveness.
- Partnered with faculty to design support strategies, improving student success rates.
- Streamlined enrolment processes while maintaining compliance with national regulations.
Business Development Manager
Elephanta Marketing Solutions
07.2020 - 11.2021
- Developed and maintained client communications, achieving 92% client retention.
- Supported new business opportunities with tailored communication strategies and proposals.
- Delivered targeted marketing and engagement campaigns, generating 8% revenue growth.
Senior Associate
Sterling Information Resources
07.2019 - 01.2020
- Drafted and reviewed compliance-related documentation for U.S.-based recruitment.
- Supported client companies through effective communication and verification processes.
Education
Masters - International Business
Macquarie University
11-2021
Bachelors - Financial Markets
Mumbai University
05-2019
Skills
- Internal & external communications
- Risk assessments
- Marketing campaign coordination
- Stakeholder engagement & relationship management
- Project coordination & event support
- Client experience & business development support
- SAP, CRM, and risk management systems
- Microsoft Office (Word, Advanced Excel, PowerPoint, Outlook)
Timeline
Engagement Coordinator
KPMG Australia – Audit & Assurance
08.2024 - Current
Head of Operations
Chambers School of Business
03.2023 - 08.2024
Student Support & Marketing Manager
Chambers School of Business
11.2021 - 03.2023
Business Development Manager
Elephanta Marketing Solutions
07.2020 - 11.2021
Senior Associate
Sterling Information Resources
07.2019 - 01.2020
Masters - International Business
Macquarie University
Bachelors - Financial Markets
Mumbai University
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