Bhavya Rishi

Responsibilities:

• Assist the Manager in overseeing all daily store operations to ensure a seamless shopping experience.
• Actively drive sales and contribute to achieving and surpassing sales targets.
• Train, mentor, and develop team members to enhance their skills and performance.
• Ensure the store runs smoothly and efficiently, maintaining high operational standards.
• Spend the majority of time on the sales floor, leading by example and delivering excellent customer service.
• Conduct face demos, including makeup and lashes, to engage customers and promote products.
• Lead and supervise the team in a fast-paced retail environment.
• Foster a collaborative and motivated team atmosphere.

My Responsibilities include:

Sales and profit

• Analyze and follow up on sales and profit KPIs.
• Work one-on-one with my visual merchandiser and store manager to maximize sales.
• Driving “Hello Member” in line with the country goals.
• Working with my department team to impact sales.
• Meet H&M customer service standards is delivered in my department and throughout the store.
• Delivering exceptional customer service

People and Team

• I am responsible for recruiting, training, developing, and succession planning for my team.
• Evaluating and managing my team's performance. To improve the performance of my team, I provide regular feedback, follow up, and take appropriate actions.
• Working with my team to communicate the store's and department's goals

Joining H&M as a sales advisor marked my entry into the retail industry, and it was an invaluable experience. Over the course of two and a half years, I had the opportunity to grow within the company and eventually become a department manager. This journey taught me numerous valuable lessons, such as the importance of teamwork, developing patience, building confidence in decision-making, and embracing constructive feedback both as a giver and receiver.

My duties as an SA included:

• Providing excellent customer service to maximise sales on the store floor, in the fitting rooms and at the cash desk
• Actively work with garments - replenishing, folding, hanging, tidying, displaying and merchandising
• Work with cash register routines and handling all required transactions
• Unload delivery trucks and unpack merchandise
• Execute reductions, price changes and label merchandise with security tags
• Follow all sales routines, policies and guidelines to assist in loss prevention and safety for the store
• Work well in a team and actively support and assist your colleagues
• Proactively promote and educate customers about our H&M Loyalty program.

• Processing application forms (including data entry)
• Communicating with students and universities.
• Work calmly under pressure
• Attending calls
• Analyse the applications of prospective students based on standard admission policies.
• Interview students to understand their objectives and background.
• Follow-up with students/ universities for any enquiries through direct meetings, live chat, phone calls
• Advice students about the programs offered, admission procedure, eligibility and costs involved.

• Working smart and fast Multitask
• Team Work
• Machine handling
• Cleaning
• Working 12 hr night shift per day
• Scanned packages and boxes and moved to loading dock for shipment.
• Pulled orders quickly to maintain demanding productivity goals.
• Followed safety protocols and procedures to minimize workplace accidents.