Summary
Overview
Work History
Education
Skills
References
Attributes
Timeline
Generic

Bhavya Tangellamudi

Wantirna,Australia

Summary

A versatile and multifaceted experienced professional with a strong background in administrative roles across college, government, and non-profit sectors, retail operations, and healthcare administration. Possessing a diverse skill set that includes exceptional customer service, effective communication, and proficient use of various administrative systems. Adept at managing multiple responsibilities across service in every role. My ability to adapt to varying environments, coupled with a commitment to excellence, makes me an asset in any professional setting.

Overview

5
5
years of professional experience

Work History

Assistant Manager, Cook

Liberty PETROLEUM
03.2024 - Current
  • Address customer inquiries and resolve complaints effectively
  • Maintain a high standard of customer service by ensuring a clean, safe, and welcoming environment
  • Train staff on customer service best practices and station policies
  • Monitor stock levels of retail items and fuel, ensuring timely reordering and minimizing stockouts
  • Conduct regular inventory audits and manage discrepancies
  • Negotiate with suppliers for favorable terms and pricing
  • Operate the cash register and process transactions for fuel, retail items, and services
  • Handle cash, credit, and debit transactions, ensuring accurate end-of-shift reconciliation
  • Ensure accurate pricing and apply discounts or promotions as necessary
  • Maintain accurate logs of daily transactions, fuel deliveries, and shift reports
  • Assist the manager with administrative duties, such as filing paperwork or updating records
  • Support in the implementation of station policies and procedures
  • Knowledge in cooking and displaying accordingly

Business Support and Logistics Officer – Housing Program Office A04

Department of Infrastructure, planning and Logistics
12.2023 - 03.2024
  • Demonstrated ability to work effectively in an administrative support officer or similar role requiring high levels of confidentiality, flexibility, initiative, integrity and personal motivation
  • Experience in administrative processes which may include procurement, travel, invoice processing, credit card and records management
  • Highly developed interpersonal, written, oral and negotiation skills to facilitate effective communication within a range of contexts
  • Demonstrated ability to provide high quality customer service using effective communication skills, together with the ability to interact effectively with people from diverse cultures
  • Well-developed organizational skills, including an attention to detail and accuracy, ability to effectively manage and priorities workloads, and work under pressure to meet tight deadlines
  • High level computer literacy skills, with the ability to provide support and guidance to other employees in the use of computer programs and business systems

Processing and Support Officer – DriveSafe AO3

Department of Infrastructure, planning and Logistics
10.2023 - 12.2024
  • Providing administrative support including word processing, data entry, screening of telephone calls, diary management and coordinating and directing the flow of communications, daily
  • Assist with the preparation of correspondence, and record and monitor incoming and outgoing correspondence using the Tower Records Management System (TRM)
  • Arrange processing and acquittal of official duty travel requirements for divisional employees
  • Coding of invoices using the Electronic Invoices Management System
  • Coordinating the purchase of office requisites and maintenance of office equipment including fleet vehicles
  • Booking Flights and accommodation to divisional employees by using CTM

Customer Services & Administrative Officer Level-3

Non Profit Organization -STEPS EDUCATION & TRAINING
02.2023 - 10.2023
  • Identify Members’ needs and help them reach their goals by offering relevant solutions
  • Build strong and established connections with our members through optimization of Member engagement related activities
  • Answering phone calls and written questions, concerns, and complaints regarding enrolments and courses
  • Providing information on courses, policies, processes, benefits, eligibility for enrolment and products, and services
  • Develop rapport with customers to gain an understanding of their needs and provide the appropriate information and referral
  • Perform data collection and administrative tasks with a high level of accuracy and attention to detail and comply with procedures
  • Maintain positive and productive relationships with all site team members to deliver seamless customer service through the provision of accurate information, timely responses to requests
  • Ensure office equipment is in always working order
  • Contribute to our customer’s experience and team cohesiveness by ensuring reception, classroom and kitchen facilities are always professionally presented, clean and well-maintained
  • Maintain knowledge of the STEPS Registered Training Organization (RTO) Management Systems and the Australian Qualifications Framework specifications to ensure all administrative processes are conducted in accordance with requirements to achieve individual performance goals and contribute to the overall effectiveness of the RTO
  • Participate in agreed cultural activities, functions and meetings to contribute to the success of the program
  • Comply with organizational policies and procedures, and the ‘IMS Position Responsibilities and Accountabilities Statements’ relevant to this position, which include WHS, quality and environmental solutions

Medical Receptionist

Care Point/Top End Medicals
05.2022 - 02.2023
  • Welcoming patients and visitors, answering the telephone and answering any inquiries
  • Scheduling appointments and keep those appointments on time
  • Assisting patients with completing necessary forms and documentation
  • Keeping a clean and calm reception area
  • Processing billing and payments, using medical software
  • Liaising with Medicare and private health funds
  • Faxing, scanning, filing, and mailing documentation
  • Comforting distressed patients – this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency
  • Monitoring and ordering stationery and clinical supplies
  • Specialists or psychologists with professionalism and discretion

Crew Member

Subway
05.2022 - 11.2023
  • Interacted with customers to receive the correct orders whilst ensuring that every item met Subway’ quality standards
  • Processed customer orders prepared a full menu of products and maintained smooth operations within the branch
  • Followed all food safety, sanitation and hygiene requirements and practices to maintain a clean restaurant, fostering comfort and convenience for customers and team members

Console Operator

UNITED PETROLEUM
09.2019 - 11.2022
  • Demonstrate a can-do attitude in providing consistently exceptional services to meet customer needs and expectations
  • Operate the Point-of-Sale system and console to see each transaction through to completion in an efficient manner
  • Respond to customer issues and complaints by recommending solutions and escalating to appropriate personal as required
  • Maintain personal understanding of available and out-of-stock items to provide accurate information to all customers
  • Manage merchandising, stocking, ordering, general site cleaning and presentation to maintain excellent store standards
  • Utilize attention to detail and accuracy in preparing day-end reporting, entries, stock control and sorting parcels
  • Conducted all assigned responsibilities in accordance with health and safety policies, service standards and other laws

Education

Bachelor of Engineering - Electronics And Communication

JNTUK
India
04-2015

Skills

  • Customer-focused with the ability to create and nurture an open, friendly and honest environment that encourages and supports the delivery of excellent customer service
  • Excellent written and verbal communication skills with the ability to establish trust, negotiate situations, resolve conflicts and liaise sensitively with customers, colleagues and professionals from diverse backgrounds
  • Exceptional organizational and prioritization skills, successfully managing tight deadlines, unpredictable volumes of work and changing priorities whilst maintaining a high standard of service delivery
  • Operates with high level of professionalism and integrity in all aspects of every role including conduct, appearance and compliance whilst working in the best interests of the customers and the organization
  • Ability to participate in continuous improvement initiatives and maintain high standards of services to provide maximum customer service satisfaction
  • Exemplifies integrity, high ethical standards, loyalty, resilience, character; self-discipline and control; honest, punctual, reliable, responsible, structured, goal-oriented, with a can-do attitude

References

  • Vinod Korrapati, Owner/Director, Liberty Fuel Station, 0423988345
  • Jennifer Harlock, A/Director Stakeholder Management and Governance, (08) 8999 4635, Housing Program Office // Department of Infrastructure, Planning and Logistics

Attributes

  • Exemplary work ethic with a strong sense of initiative, accountability and flexibility
  • Empathetic with a warm, genuine, positive, approachable and friendly demeanor
  • Efficient, well-organized and methodical with outstanding attention to detail
  • Creative approach to problem solving and able to make independent decisions.

Timeline

Assistant Manager, Cook

Liberty PETROLEUM
03.2024 - Current

Business Support and Logistics Officer – Housing Program Office A04

Department of Infrastructure, planning and Logistics
12.2023 - 03.2024

Processing and Support Officer – DriveSafe AO3

Department of Infrastructure, planning and Logistics
10.2023 - 12.2024

Customer Services & Administrative Officer Level-3

Non Profit Organization -STEPS EDUCATION & TRAINING
02.2023 - 10.2023

Medical Receptionist

Care Point/Top End Medicals
05.2022 - 02.2023

Crew Member

Subway
05.2022 - 11.2023

Console Operator

UNITED PETROLEUM
09.2019 - 11.2022

Bachelor of Engineering - Electronics And Communication

JNTUK

Similar Profiles

  • Mary Grace

    Mary Grace Mary Grace null

    Customer Service Associate at United PetroleumCustomer Service Associate at United Petroleum

  • Mohammed Elhussein

    Mohammed ElhusseinMohammed Elhussein

    Petroleum Geochemist at Sudanese Ministry Of Energy & Petroleum / Sudanese Petroleum Corporation/ Petroleum Laboratories, Research And Studies (PLRS)Petroleum Geochemist at Sudanese Ministry Of Energy & Petroleum / Sudanese Petroleum Corporation/ Petroleum Laboratories, Research And Studies (PLRS)

  • SANDEEP SUGATHAN

    SANDEEP SUGATHANSANDEEP SUGATHAN

    Rotating Equipment Technician at Deladi Petroleum Services Sdn Bhd (Under Brunei Shell Petroleum)Rotating Equipment Technician at Deladi Petroleum Services Sdn Bhd (Under Brunei Shell Petroleum)

  • Jasmine Delany

    Jasmine DelanyJasmine Delany

    Owner Operator at Mis Mannered Pups Dog TrainingOwner Operator at Mis Mannered Pups Dog Training

  • Tina Qi

    Tina QiTina Qi

    Sales & Retail Assistant at MUJISales & Retail Assistant at MUJI

CREATE PROFILE
Bhavya Tangellamudi