BHAVYA TULI
Box Hill,VIC
Summary
. Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
1
1
year of professional experience
Work History
Customer Service Officer- Insurance Claims
Link Group
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Developed and implemented strategies to improve claim processes.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Processed and recorded new policies and claims.
- Followed up with customers on unresolved issues.
Merchandiser
MERCHANDISER AND PLANOGRAMS, CROSSMARK, FIELD
01.2023 - 04.2023
- Executed planogram, pricing, and signage updates, fostering exceptional customer experiences
- Monitored sales performance and adjusted merchandise displays accordingly
- Implemented store layout changes, including the addition of new fixtures
- Developed visual merchandising strategies to optimize product displays and increase sales
- Engaged and inspired shoppers to buy more items with organize merchandising strategies
Brand Ambassador
Google
10.2022 - 01.2023
- Establishing and maintaining relationships with vendors and merchants that sell the company’s products or services
- Working with the company’s marketing department to learn and implement the company’s marketing strategy at events
- Understanding the company’s vision, mission, goals, products, and services to represent
- Sharing ideas with supervisors about new ways to promote the brand
- Monitoring feedback from customers and escalating complaints to the Supervisors
- Educating and informing customers about google first-party products
- Convincing customer by educating them how Google is way-better than its competitors in different aspects.
BUSINESS DEVELOPMENT CONSULTANCY, DEAKIN UNIVERSITY
03.2022 - 06.2022
- Business consultancy for Studio 1 Design
- Created reports and data-driven presentations
- Gained practical experience with relevant software and technology
- Participated in client meetings and team discussions and offered feedback
- Assisted with creating campaign and project presentations for executives
- Updated company calendars with upcoming events and deadlines
- Utilized customer feedback to improve services
- Analysed customer feedback to locate areas of improvement
- Worked closely with management to prioritize business and information needs.
CUSTOMER SERVICE REPRESENTATIVE
PIZZA
05.2022 - 10.2022
- Of the house)
- Communicating with the customers
- Taking orders on phone
- Taking orders on POS
- Suggesting and convincing customers for special deals
- Handling customer complaints and queries
Education
Bachelor of Business Analytics - Information Communication Technology
Deakin University
Burwood, VIC12.2022
High School - Commerce
APEEJAY SCHOOL
New Delhi, India06.2019
Skills
- Ability to make informed decisions and assist others while working as a customer service assistant Experience in dealing with people from diverse backgrounds by analyzing their problem and giving a suitable solution
- Process Improvement
- Data visualization, descriptive analytics, hypothesis testing, Predictive analysis (multiple linear regression, time series regression, developing Interactive dashboards from the use Ms Excel
- Social media analytics and data driven management and obtaining APIs for data gathering from the Use of Python Software
- Managing data and information and performing basic structured query language (SQL)
- Project Management and the use of JIRA software for Agile Project Management
- Predictive Modelling and use of RapidMiner in building Models for Predictive analytics
- Decision Modelling and use of Ms excel for building Deterministic decision models
- Business intelligence and data warehousing and use of Ms Power BI for OLAP’S and Visualization
- Analytics and Reporting
- Gap analysis
- Workflow Analysis
- Product development
- Data Mapping
Timeline
Customer Service Officer- Insurance Claims
Link Group
05.2023 - Current
Merchandiser
MERCHANDISER AND PLANOGRAMS, CROSSMARK, FIELD
01.2023 - 04.2023
Brand Ambassador
Google
10.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
PIZZA
05.2022 - 10.2022
BUSINESS DEVELOPMENT CONSULTANCY, DEAKIN UNIVERSITY
03.2022 - 06.2022
Bachelor of Business Analytics - Information Communication Technology
Deakin University
High School - Commerce
APEEJAY SCHOOL
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