Overview
Work History
Education
Skills
PROFESSIONAL ACHIEVEMENTS
Timeline
Languages
Summary
Software
AdministrativeAssistant

Bhavya Shah

Melbourne,VIC

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Sales Consultant

ConnectNow
11.2022 - 08.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Identified and qualified potential customers through various channels for their utility services (Electricity, gas, Wi-Fi and water) using salesforce and internal tools.
  • Assisted stakeholders in ad hoc projects for testing and implementing new process development on salesforce and provided feedback for improvement
  • Maintained >85% NPS score for the month for customer satisfaction
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Junior Business Analyst

CPM Australia
08.2020 - 09.2022
  • Created reports as per client requirement using Tableau and Power BI to implement business critical decisions (Dashboards, Heat Map, Summarized reports).
  • Automated weekly data cleaning process on excel using Tableau Prep which reduced the processing time by >80%.
  • Developed SQL queries in MySQL, ranging from simple to complex, to extract and clean data, which was then used to generate reports tracking key performance indicators (KPIs) and create client-specific dashboards.
  • Utilized Python (with libraries such as Pandas and potentially NumPy) for efficient data extraction, cleaning, and preprocessing from various sources.
  • Reduced time spent on manual reporting tasks through the creation of automated reports utilizing SQL queries combined with Excel functions.
  • Created comprehensive documentation for business processes, enhancing overall organizational efficiency and knowledge sharing.

Business Analyst Intern

Nufarm
05.2020 - 07.2020
  • Supported the development of user stories, ensuring alignment with overall project goals and objectives.
  • Collaborated with cross-functional teams to gather, analyze, and document business requirements.
  • Created visual representations of data findings using various chart types for presentations to stakeholders.
  • Assisted data team with analysis of client's business operations to uncover areas of improvement and implement solutions to address future growth and requirements.
  • Streamlined database organization with thorough data cleaning, ensuring efficient access to valuable information using excel.

Uber Expert I

Uber & UberEATS Australia
04.2018 - 05.2020
  • Successfully enrolled new driver partners and delivery personnel daily through phone calls and in-person meetings, utilizing the company's internal software
  • Meticulously recorded and documented incidents involving drivers using the JIRA system as needed
  • Provided courteous and helpful support to drivers during vehicle inspections and assisted them in submitting necessary government license applications
  • Demonstrated understanding and compassion towards frustrated users while effectively resolving their issues and addressing their concerns
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Operations and Sales Consultant

Uber & UberEATS India
08.2016 - 09.2017
  • Successfully closed deals with restaurant partners in the local market by managing the entire sales process and guiding their business growth on the Uber Eats platform
  • Effectively communicated the value proposition of Uber Eats and its latest offerings to restaurant partners, enabling them to achieve their business objectives
  • Led a team of 3 individuals in a successful car dealership project for Vehicle Finance Team
  • Oversaw daily operations at an UberDost Center, efficiently onboarding 40+ driver partners onto the platform through the effective use of internal tools and Salesforce.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Master of Business Analytics - Business Analytics

Deakin University
Melbourne, VIC
11.2017 - 07.2019

Bachelor of Commerce - Business Administration

L S Raheja College of Arts And Commerce
Mumbai
06.2013 - 07.2016

Skills

PROFESSIONAL ACHIEVEMENTS

▪ Merit Performance Award, 2021 (Retail Safari)

▪ Employee of the Month, 2019 (Uber Australia)

▪ Employee of the Month, 2017 (Uber India)

Timeline

Sales Consultant

ConnectNow
11.2022 - 08.2023

Junior Business Analyst

CPM Australia
08.2020 - 09.2022

Business Analyst Intern

Nufarm
05.2020 - 07.2020

Uber Expert I

Uber & UberEATS Australia
04.2018 - 05.2020

Master of Business Analytics - Business Analytics

Deakin University
11.2017 - 07.2019

Operations and Sales Consultant

Uber & UberEATS India
08.2016 - 09.2017

Bachelor of Commerce - Business Administration

L S Raheja College of Arts And Commerce
06.2013 - 07.2016

Languages

English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)

Summary

A results-driven professional with experience as a Jr. Business Analyst and Operations Consultant. Adept at leveraging technical skills in Tableau, Power BI, SQL, and Python to analyze data, automate processes, and generate reports that inform critical business decisions. Strong customer service and sales background, focused on understanding customer needs, providing effective solutions, and driving satisfaction. Proven ability to collaborate across teams, manage projects, and improve operational efficiency

Software

Tableau

Salesforce

Tableau Prep

Microsoft Excel

JIRA

Lucidchart

PowerBI

SQL

Phyton

Rapid Miner

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