Bhawana Auji

22 — 24

• Greet and welcome customers, providing assistance and product information

to enhance the shopping experience.

• Analyzed customer feedback and developed strategies to increase customer

satisfaction and loyalty

• Maintain the visual appeal of the store by ensuring shelves are well-organized

and merchandise is neatly displayed

• Operate the POS system to process transactions accurately and efJciently,

handling cash, credit card, and electronic payments.

• Participate in regular inventory counts and restocking to ensure product

availability and prevent stockouts.

Experienced in visual merchandising to maintain an attractive and brand-aligned store

layout

• Conducted regular stocktakes to ensure accurate inventory management

• Responsible for opening and closing the store, following company security and

operational procedures

• Managed staff rostering to ensure adequate coverage and smooth store operations

• Performed daily banking and cash reconciliation with high accuracy

• Delivered sales briefs to the team to align goals and maximise performance

• Ranked in the Top 10 Best Customer Service Assistants for exceptional service and

customer satisfaction

• Provided high-level sales assistance, ensuring customers received personalised and positive experiences.

21 — 2023

• Handle customer inquiries, complaints, and returns in a professional and courteous manner, resolving issues to ensure customer satisfaction.

• Follow up all the new promotion, POS material display, A5 and A7 tickets for displays ready to flip.

• Instruct juniors their tasks and prepare the roaster for juniors.

•Return damaged products.

• Claim RTV’followup.

• Review promotional stock levels and place Top 8p orders if needed