Bhawna Bhutani
Melbourne,Australia
Summary
Dynamic Delivery Manager at Ernst & Young with a proven track record in Agile project management and stakeholder engagement. Successfully led a diverse team to deliver critical projects, enhancing operational efficiency and ensuring seamless release management. Recognized for strong leadership and analytical skills, driving significant improvements in project outcomes and team performance.
Overview
12
12
years of professional experience
Work History
Delivery Manager
Ernst & Young
Melbourne, Australia
09.2019 - Current
- Working as Delivery Manager to deliver EP NZ stream of work for multiple different releases and 7 different streams
- Successfully completed the release for multiple brands in IAG
- Leading a team of 25 resources that are onshore/offshore (EY GDS, NZ client resources and workforce contractors) and the team is comprised of EY, client, and other vendor resources
- Facing EP program, representing EY in multiple Scrums, budget management and forecasting
- There are more than 20 teams involved in the whole program, and I have been managing dependencies within data and other upstream/downstream teams
- Main stakeholders with whom I interact apart from EP program is EMs, EGMs, Product owners, business stakeholders and data people
- My day-to-day responsibilities include managing expectations with EP, b with the team, sprint planning, managing financials, resource forecasting, delivery planning, managing dependencies with other teams, help team with technical approaches, weekly status meetings with EP, plan UAT triages and production deployments, retrospectives with the team, Jira alignment and management, resolving conflicts within the team, managing resourcing and funding challenges with EP, helping team on day to day challenges and technical solution approaches
- Leading and managing multiple rotating squads having more than 20 delivery resources which encompasses a combination of off-shore and on-shore EY/IAG delivery resources and balancing the priorities for each of the squads
- Stakeholder management: Coordinate with different stream leads to manage the expectations and call out cross dependencies
- Coached and mentored team members and colleagues who are new to EY and IAG
- Strong working relationship with client by arranging and driving meetings with business and technical SMEs
- I proactively resolve conflicts within the project team to ensure a better working environment
- Encourage and provide the opportunities to the senior team members to upskill and mentor the new joiners to bring them up to the speed
- Conduct Sprint showcase sessions with the business and project team
- Clear and open communication with the project stakeholders, including business and technical SMEs
- This helps business stakeholders to have a transparent view of the project progress and schedule and highlight any issues or risks that need urgent attention to meet the project deliverables
- Running the resourcing, financials and scheduling for different projects including planning for the subsequent phases
- Provide estimation to deliver any new requirement after doing high level assessment of the requirement
Compliance Specialist
Ernst & Young
06.2019 - 08.2019
- During this time at ANZ was involved in identifying the Critical Risk Data elements that drive risk management decisions at the Group level
- Working with business stakeholders to understand the reporting requirement
- Identifying the risk committees and associated reports that are used for decisions and risk appetite monitoring
- Identifying the metrics that are essential for risk decisions at the group level based on SME input (classification by importance)
- Interviewing Risk type owners to prioritize the risk metrics
- Interviewing Risk report preparers to identify data elements for each metric
- Prioritizing data elements based on the level of seniority of the committee where the metric which utilises the CRDE is used for decision making and the number of times the CRDE is observed in multiple in scope metrics
- Working with senior management to prepare the strawman to send to APRA
Analyst Engineer/Data Analyst
National Australia Bank
06.2013 - 05.2019
- During this time at NAB, I was involved in various regulatory projects in different stages of SDLC including requirements gathering, design, development, testing and release implementation
- Data discovery and analysis to source data from multiple systems, mapping data into a new or existing Logical data model, assuring data integrity
- Creating and building end to end flow for loading data into Data Warehouse (DW)
- Data Mapping to map the data to new or existing physical model
- Creating Physical data model from the Logical data model, & data flow across databases (Oracle and Teradata)
- Designing the end-to-end dataflow to best suit the business/downstream requirements
- Creating ad-hoc scripts for data cleansing and to fix once-off issues
- Designing and building end to end data flow along with requirement analysis, design, coding, unit testing, system testing, defect management and release deployment
- Creating Technical Design, Code and Unit Testing of the components
- Development: Build & Unit Testing
- Developing use cases for the new tools and POC work to ensure that the migration activity did not compromise on existing processes and segregation of duties mechanisms
- To maintain good quality coding standards to ensure good quality work is delivered
- Create SQL queries to extract data from various source system and load it into data warehouse and send it to downstream systems
- Creating Control-M jobs to schedule the data load/ETL jobs in production
- Writing PL/SQL packages to load Data-mart from staging area & apply analytical functions to generate FATCA reports
- To work with various types of source data files (such as Full File, Delta File, etc.) and build process to extract, transform and load data into data warehouse
- Write PL/SQL packages to develop a solution based on technical requirements
- Preparing Unit Test Plans and Scripts and ensuring that the code adheres to the quality standards
- Working with business to understand the analytics/reporting requirement, creating Data Mart to load the required attributes for analytics
- Played a role of Scrum Master to manage project deliverables for Data Warehouse projects
- Communicating with stakeholders and business to get the requirements, documentation of the requirements into design document and presenting the business scenarios to stakeholders
- Walkthrough of Solution Design and build outcomes to Business stakeholders
- Working in AGILE model as well as Waterfall methodologies
- Creating Physical data model from the Logical data model, & data flow across databases
- Design and build data mart using dimensional modelling mechanism (Star Schema)
- Working on POCs to enable new functionalities, and cleansing data for DQ issues
- Worked on ATO (Australian Taxation office), Comprehensive Credit reporting, Mortgage Data Quality program, FATCA reporting
Education
Bachelor of Technology -
Gautham Buddha Technical University
India06-2012
Skills
- Agile
- Change Management
- User Experience
- Data warehousing
- ETL
- Release management
- Backlog maintenance
- Story Prioritization
- Stakeholder Engagement
- Action oriented
- Analytical
- Leadership
- Critical Thinking
- Adaptable
- Attention to detail
- Decision making
- Problem solving
- Communication
Industry Experience
- Banking
- Insurance
Professional Experience Summary
A seasoned and focused Delivery manager/Project Manager/technical lead with approximately 12 years of IT experience in Project management, Data Analytics, Data Warehousing (DW). Excellent experience in Banking and Insurance domain with strong skills across multiple phases of the lifecycle of the project- requirements gathering, design, development, testing and release implementation i.e., SDLC process and have strong consulting experience. Rich experience in working in Agile and Waterfall methodologies.
Key Experience
- Delivery Manager, Squad Lead, EY-IAG, 09/2019, Present, Working as Delivery Manager to deliver EP NZ stream of work for multiple different releases and 7 different streams., Leading a team of 25 resources that are onshore/offshore (EY GDS, NZ client resources and workforce contractors)., Facing EP program, representing EY in multiple Scrums, budget management and forecasting., Managing dependencies within data and other upstream/downstream teams., Interacting with stakeholders including EMs, EGMs, Product owners, business stakeholders and data people., Managing expectations with EP, sprint planning, financials, resource forecasting, delivery planning, and resolving conflicts.
- Compliance Specialist, EY-ANZ Bank, 06/2019, 08/2019, Identifying the Critical Risk Data elements that drive risk management decisions at the Group level., Working with business stakeholders to understand the reporting requirement., Interviewing Risk type owners to prioritize the risk metrics.
- Analyst Engineer/Data Analyst, National Australia Bank, 06/2013, 05/2019, Data discovery and analysis to source data from multiple systems., Creating and building end to end flow for loading data into Data Warehouse (DW)., Designing and building end to end data flow along with requirement analysis, design, coding, unit testing, system testing, defect management and release deployment.
Awards
- Recognition by IAG for timely and defect free delivery of EP project
- Received EY Platinum and Gold award for multiple projects.
- Recognition by NAB in 08/2018 for in-time and defect-free delivery of ATO reporting.
- Recognition by NAB in 08/2016 for Customer Pain Points Project.
- Winner of INFOSYS FSI INSTA awards 08/2016 for exceptional performance as a team player.
- Winner of Infosys Dream Awards 08/2015 for excellence in Global Data Warehouse.
Personal Qualifications
Bachelor of Technology, Gautham Buddh technical university, India, 08/2008, 05/2012
Personal Information
Citizenship: Australian citizen
Timeline
Delivery Manager
Ernst & Young
09.2019 - Current
Compliance Specialist
Ernst & Young
06.2019 - 08.2019
Analyst Engineer/Data Analyst
National Australia Bank
06.2013 - 05.2019
Bachelor of Technology -
Gautham Buddha Technical University
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