Bhawna Kochhar
Glenwood,NSW
Summary
Dynamic professional with a proven track record at HealthShare NSW, adept in workload balancing and team motivation. Excelled in enhancing team collaboration and customer satisfaction, achieving significant improvements in workflow efficiency. Skilled in meeting leadership, my approach has consistently fostered positive outcomes and exceeded goals through strategic planning and empathetic client interactions. Responsible Team Coordinator with passion for managing complex responsibilities with organized and resourceful approach. Intelligent and analytical with excellent communication and collaboration skills. . Strong research, data entry and contract preparation abilities.
Overview
16
16
years of professional experience
Work History
Team Coordinator Food Services
HealthShare NSW
Westmead, NSW
01.2020 - Current
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
- Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
Disability Support Worker
Livewell Home Care
Penrith, NSW
02.2019 - 04.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviour's, and incidents.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Conducted in-home visits to provide supportive services.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Childcare Educator
Sweet Peas Early Learning Centre
Homebush, NSW
03.2013 - 03.2015
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Continuously updated knowledge on best practices through professional development workshops and training sessions for consistent improvement in teaching methodologies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviour.
Customer Service Representative
Harris Farms
Rhodes, NSW
08.2008 - 11.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Child Care
DIPLOMA IN EARLY CHILDHOOD EDUCATION AND CARE
Auburn, NSW11.2015
Vocational Course - Child Care Educator
CERTRIFICATE III CHILDREN'S SERVICES
Granville, NSW06.2014
Bachelor in Foreign Trade - Foreign Trade
University of Pondicherry
Pondicherry , India04.2000
Skills
- Workload balancing
- Schedule Management
- Meeting leadership
- Time Management
- Attention to Detail
- Problem-solving abilities
- Dependable and Responsible
- Organizational Skills
- Effective Communication
Reading ,Travelling,
· Sound knowledge and awareness of occupational health and safety in different working environments.
.Sound knowledge of disability act and its implementation 1997
· Good driving skills with 10 years of experience
· Can speak English, Hindi, Punjabi languages
· Good computer skills.
Additional Information
FIRST AID COURSE {COMPLETED 22ND AUG 2019} (AUSTRALIAWIDE FIRST AID)
HLTAID001 - Provide cardiopulmonary resuscitation (CPR) covering AED
HLTAID002 - Provide basic emergency life support
HLTAID003 - Provide first aid
HLTAID004 Provide an emergency first aid response in an education and care setting
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Team Coordinator Food Services
HealthShare NSW
01.2020 - Current
Disability Support Worker
Livewell Home Care
02.2019 - 04.2020
Childcare Educator
Sweet Peas Early Learning Centre
03.2013 - 03.2015
Customer Service Representative
Harris Farms
08.2008 - 11.2010
Child Care
DIPLOMA IN EARLY CHILDHOOD EDUCATION AND CARE
Vocational Course - Child Care Educator
CERTRIFICATE III CHILDREN'S SERVICES
Bachelor in Foreign Trade - Foreign Trade
University of Pondicherry