Bhesnath Bashyal
Parramatta,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service
Armani Restaurant
12.2020 - 09.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Engaged clients in person and over phone to answer questions and address complaints.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Coordinated customer service responses for high-value customers with complex issues as leading representative of Type team.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor Of Information Technology - Information Technology
Ransford Colege
Parramatta, NSW08.2023
Skills
- Time Management
- Microsoft Word
- Relationship Building
- MS Office
- Written Communication
- Dependable and Responsible
- Organizational Skills
- Data Entry
Timeline
Customer Service
Armani Restaurant
12.2020 - 09.2023
Bachelor Of Information Technology - Information Technology
Ransford Colege
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