NAGA SEKHAR REDDY
PIARA WATERS,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE OFFICER & CLAIMS ADMINISTRATOR
synergy
Melbourne, VIC
05.2023 - 07.2024
- Answered incoming calls from current members and asked open-ended questions to determine needs.
- Developed lasting relationships with members, which helped to bring in additional opportunities.
- Updated member service database with new information, address changes, and contact details.
- Escalate unresolved problems to higher levels of support or management, as necessary.
- Stay up to date on company offerings, industry trends, and best customer service practices.
- Collect, review, and organize all necessary documents related to insurance claims.
- Accurately input claim information into the company's database.
- Assist in the processing of insurance claims, following company procedures and guidelines.
- Stay informed about insurance regulations and ensure all claims-related activities adhere to legal requirements.
- Resolved customer issues in an efficient and timely manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Provided customer service in a courteous and professional manner.
ICT HELPDESK SPECIALIST
Tech Mahindra (Telstra)
Melbourne, VIC
06.2022 - 05.2023
- Responded to inquiries by phone, email and walk-up requests
- Walked user through series of steps to determine problem and implement likely solution
- Provided end-user system and equipment training
- Logged activities in tracking system to maintain accurate, timely records
- Responsible in isolating, troubleshooting problems, and implementing suitable solutions
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
CLIENT MANAGEMENT ANALYST
Silvans Security
01.2022 - 05.2022
- Communicate with clients, understand their requirements, and allocate personnel based on their needs
- Achieved 100% new client retention rate while conducting on-site client presentations and fulfilled time-sensitive requests
- Streamlined reporting, timekeeping, and optimized process flow
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts
- Updating IT infrastructure documentation.
OPERATIONS SUPPORT OFFICER & SECURITY OFFICER
Platinum Talent Management
05.2018 - 01.2022
- Carried out day-to-day duties accurately and efficiently
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed team communications and information for meetings
- Improved operations through consistent hard work and dedication
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Updated spreadsheets and databases to track, analyze and report on performance
- Updated customer data and produced activity report.
Education
Information & Communication Technology -
Charles Stuart University
Melbourne, VIC01.2021
Skills
- Data Entry
- Analytical and Critical Thinking
- Attention to Detail
- Dependable and Responsible
- Problem-Solving
- Microsoft Office 365
- Advanced Excel
- Proficient user of different CRM and task management software's
- Skilled in conflict resolution
- Customer service specialist
- General Desktop and Laptop troubleshooting skill
- Call Documentation
- Account Management
- Inbound Call Management
- Database Management
- Customer Support
Certification
- Masters certificate in Australia
- Bachelors degree in India
Languages
English
Full Professional
Telugu
Professional
Hindi
Limited
Timeline
CUSTOMER SERVICE OFFICER & CLAIMS ADMINISTRATOR
synergy
05.2023 - 07.2024
ICT HELPDESK SPECIALIST
Tech Mahindra (Telstra)
06.2022 - 05.2023
CLIENT MANAGEMENT ANALYST
Silvans Security
01.2022 - 05.2022
OPERATIONS SUPPORT OFFICER & SECURITY OFFICER
Platinum Talent Management
05.2018 - 01.2022
Information & Communication Technology -
Charles Stuart University
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