Bhim Singh Ramkalowan
Pointe Aux Piments
Summary
Passionate leader experienced with front desk management, guest relations, and team coordination. Utilizes strong organizational and communication skills to efficiently handle daily operations. Knowledge of conflict resolution and customer service best practices to ensure seamless guest experience. Possesses over half a decade of experience in Luxury market and Cruise-liner.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Front Desk Manager
Royal Caribbean International
06.2022 - Current
- Symphony Of The Seas, Mariner Of The Seas, Harmony Of The Seas, Ovation Of The Seas, & Quantum Of The Seas.
- Supervises a front desk team that excels in delivering industry-leading service to our guests
- Responsible for motivating, coaching, training, evaluating and tracking development on an individual and team level
- Plays a key role in leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service
- Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues
- Assists in overseeing and planning a balanced schedule per voyage, taking into consideration proper coverage during peak and slow times
- Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively
- Comprehensive knowledge of Customs and Immigration policies and procedures
- Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations
- Effectively monitors, and makes improvements to workplace safety within the division and throughout the ship
- Attends mandatory crew and guest safety drills as required, including meetings, training activities, courses and all other work-related activities
Assistant Manager Front Office
The Oberoi Beach Resort, Mauritius
01.2022 - 04.2022
- Front Office, Night Auditor, Concierge, Reservations, Revenue & Marketing, Contracting, Sales & Social Media, Rooms Inventory management & MICE handling
Front Office Cum Reservations Supervisor
The Oberoi Beach Resort, Mauritius
01.2020 - 01.2022
- Front Office, Reservations, Revenue Management, Contracting, Sales, and Duty Manager during lockdown and hotel closure
Front Office Cum Reservations Assistant
The Oberoi Beach Resort, Mauritius
09.2018 - 01.2020
- Reservations tasks including Interpretation and Application of Agency Contracts, Tour Operators, DMCs, Online Travel Agencies, Creating/Modifying reservations, Answering guests/agencies queries via email and phone, Understanding rate structures and offers
- Monitoring rooms inventory and Closing/Opening sales for rooms
- Achieved 100% with a 5/5 emotional experience in LQA (Leading Quality Assurance Audit) reservation call
Front Office Assistant
The Oberoi Beach Resort, Mauritius
09.2017 - 09.2018
- Front Office tasks including Receptionist, Operator, Concierge, Cashiering, Night Auditor, Guest Relation, Porter, Guest check-in, Conducting hotel visit, Checking Financial reports: Cash in/ Cash out reports, Cash Ledger, Foreign Exchange, Accommodation Invoice
- Improved communication & interpersonal skills.
Waiter
Beachcomber Trou Aux Biches Hotel
01.2015 - 05.2015
Education
BSc(Hons) - Computer Science
Banaras Hindu University
05-2017
Cambridge Higher School Certificate - Mathematics, Physics & Computing
Adolphe De Plevitz S.S.S.
11-2014
Cambridge School Certicate -
Adolphe De Plevitz S.S.S.
11-2012
Skills
- Microsoft Office
- Python
- C
- C
- Opera
- Hotel 4 SAP
- Fidelio
- Leadership
- Team Player
- Reliable under stress
- Empathetic
- Optimistic
- Flexible
- Management style: Socializer
Certification
- Hotel Basic Safety Training (STCW)
- Crowd Management Training (CMAT)
- GSNL - Getting Started As A New Leader
- CDPA - Conducting And Delivering Performance Appraisal
- T3 - Effective Communication & Facilitation Skills
- ALPS 2.0 - Accelerating Leadership Performance Series
Languages
English
French
Hindi
Kreol
Personal Information
Nationality: Mauritian
Timeline
Assistant Front Desk Manager
Royal Caribbean International
06.2022 - Current
Assistant Manager Front Office
The Oberoi Beach Resort, Mauritius
01.2022 - 04.2022
Front Office Cum Reservations Supervisor
The Oberoi Beach Resort, Mauritius
01.2020 - 01.2022
Front Office Cum Reservations Assistant
The Oberoi Beach Resort, Mauritius
09.2018 - 01.2020
Front Office Assistant
The Oberoi Beach Resort, Mauritius
09.2017 - 09.2018
Waiter
Beachcomber Trou Aux Biches Hotel
01.2015 - 05.2015
BSc(Hons) - Computer Science
Banaras Hindu University
Cambridge Higher School Certificate - Mathematics, Physics & Computing
Adolphe De Plevitz S.S.S.
Cambridge School Certicate -
Adolphe De Plevitz S.S.S.
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