Bhoomikaben Patel
6 Francis Avenue ,Rochedale ,QLD
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Queensland Rail, adept in safety awareness and problem-solving. Skilled in team collaboration and effective communication, significantly improved service disruptions handling. Achieved notable success in safety and customer service, reflecting technical aptitude and interpersonal skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Train Guard
Queensland Rail
06.2016 - Current
- Streamlined communication between the Train Crew and Control Centre for efficient problem resolution during service disruptions.
- Maintained accurate records of daily events/incidents for reporting purposes and future reference.
- Handled challenging situations with passengers using effective interpersonal skills, de-escalating tensions whenever possible.
- Managed ticketing disputes calmly and diplomatically to resolve conflicts while maintaining customer satisfaction levels.
- Enhanced passenger safety by conducting thorough train inspections and addressing potential hazards promptly.
- Monitored platform activities during peak hours to ensure safe crowd control measures were implemented effectively.
- Collaborated with fellow Train Guards to address operational challenges, ensuring seamless train services for passengers.
- Responded swiftly to emergency situations, implementing evacuation procedures when necessary to safeguard passenger wellbeing.
Store Assistant
Aldi Supermarket
05.2015 - 06.2016
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Operated POS system to process payments and provide receipts.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Participated in weekly team meetings to discuss store performance metrics, upcoming promotions, and employee schedules or responsibilities adjustments if needed.
- Reduced checkout time, implementing more efficient cashier process.
Customer Service Assistant
Redrooster Inala
01.2013 - 04.2015
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized problem-solving skills to address customer queries and complaints.
- Streamlined the customer service process for increased efficiency and faster response times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Contributed to sales growth by up-selling additional products or services when appropriate.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
Food Services Officer
Queensland Health
08.2011 - 12.2012
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Supervised food presentation and plating to enhance visual appeal.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Served consistent portions following recipes and control standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Education
CPP41419 Certificate IV in Real Estate Practice - Real Estate
Validum Realestate Training
03-2023
Certificate III - Hospitality
Carrick University
Brisbane, QLD05-2010
Bachelor of Science -
Indeera Ghnadhi Open University
India07-2007
Skills
- Safety awareness
- Technical aptitude
- Policy enforcement
- Security monitoring
- Radio communication
- Operations management
- Teamwork
- Team player
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Certification
- fair trade realestate agent trading licence .
- First Aid Certification
Timeline
Train Guard
Queensland Rail
06.2016 - Current
Store Assistant
Aldi Supermarket
05.2015 - 06.2016
Customer Service Assistant
Redrooster Inala
01.2013 - 04.2015
Food Services Officer
Queensland Health
08.2011 - 12.2012
- fair trade realestate agent trading licence .
- First Aid Certification
CPP41419 Certificate IV in Real Estate Practice - Real Estate
Validum Realestate Training
Certificate III - Hospitality
Carrick University
Bachelor of Science -
Indeera Ghnadhi Open University
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