Bhumi Mamnani
Parramatta,Australia
Summary
Experienced in delivering unparalleled customer satisfaction through exceptional service and unmatched support. Proficient in implementing customer service best practices and skilled at identifying effective solutions to meet diverse customer needs.
Overview
10
10
years of professional experience
Work History
Financial Controller
Pello Property
02.2022 - Current
- Collaborated with executive team in preparation of annual capital and operating budgets, forecasts and all financial reporting and analysis.
- Prepared accurate financial reports and monthly statements for accounts receivable.
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
- Planned budgets, authorized expenditures, monitored accounting processes, established service rates and coordinated financial reporting to oversee all fiscal procedures.
- Led organizational cash flow and cash flow forecasting initiatives.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
- Prepared balance sheets, cash flow reports and income statements.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
Customer Service Representative
Officeworks
07.2019 - 02.2020
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Supervisor/Barista head
Hudsons Coffee
01.2017 - 11.2018
- Making sure display cabinet is neat and stocked up all the time
- Cash handling, making coffees
- Working within time management with preferred speed to serve the customers on time
- Assist other employees when required
- Good negotiation skills with customers and other employees.
Customer Service Assistant
McDonalds
01.2015 - 01.2018
- Responsible for accurate cash handling for up to $1000-1500 per shift
- Utilise attention to detail through ensuring restaurant is clean and up to the set standards
- Demonstrate commitment and flexibility
- Developed ability to effectively work under pressure in a team environment.
Education
Personal Development program -
Performance education
Reflective Journal, Management Skills - undefined
Federation University
Chartered Accountant - Accounting
CA ANZ
OnlineBachelor of Commerce (Accounting) - undefined
Federation University Australia
01.2018
Skills
- Paperwork Processing
- Information Security
- Data Collection
- Scheduling
- Product Knowledge
- Customer Service
- Customer Relations
Keyskillssummaryandacademicoverview
Solid computer skills including Excel, Word and PowerPoint. Excellent written and verbal communication skills demonstrated by working in a customer focused role in retail and fast paced environment. Strong attention to detail and analytical skills developed through university assignments, projects and presentations.
Attributes
Proficient communication skills developed while working closely within a team. A good listener who also has the ability to consult with others and make decisions., Experienced in working under tight deadlines to meet targets while serving a high volume of customers. Ability to prioritise duties and achieved a distinction grade during my academic project at university., Reliable, responsible, flexible and trustworthy with a strong work ethic and values. A high achiever; receiving many credits and distinctions at Federation University.
Volunteer Experience
Melbourne Institute of Technology, 2016, Volunteered Enrolments at university. Helped students with enrolments inquiries. Helped students to enrol meeting university’s guidelines., Awarded a certificate for participation in volunteer work with Melbourne Institute of Technology.
References
Industry and Professional reference available upon application.
Timeline
Financial Controller
Pello Property
02.2022 - Current
Customer Service Representative
Officeworks
07.2019 - 02.2020
Supervisor/Barista head
Hudsons Coffee
01.2017 - 11.2018
Customer Service Assistant
McDonalds
01.2015 - 01.2018
Personal Development program -
Performance education
Reflective Journal, Management Skills - undefined
Federation University
Chartered Accountant - Accounting
CA ANZ
Bachelor of Commerce (Accounting) - undefined
Federation University Australia
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