Bhumika Bhatt
Adelaide,Australia
Summary
With over 20 years in sales, specialising in growing brands from scratch. Known for quickly adapting to market changes and driving significant brand growth. Skilled in analysing competitors and market trends to set effective pricing strategies. Committed to ongoing learning and teamwork to achieve organizational success. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Key Account Assistant Manager
SAMSUNG ELECTONICS
Dubai, UAE
10.2023 - 04.2024
- Maximised profit by setting sales strategies and plans that focused on assigned region/market based on sales strategies.
- Built foundation for maximising sales revenue by providing continued support through communication with assigned region/market.
- Set optimal sales target that drove growth of the business unit.
- Understood the trends in sales and supply using GSCM (Global Supply Chain Management) for timely product sales and supply and devised countermeasures to potential risks.
- Planned and managed the optimal promotion campaigns in the given market and competition status based on discussions with relevant business department such as subsidiaries, SCM, and so forth.
- Maintained accurate records of all interactions with customers in CRM system.
- Provided sales and after-sales support to relevant region or business organisation and their efforts to meet the sales target.
- Conducted regular meetings with clients to discuss account performance and objectives.
- Researched potential new customers to expand client base.
- Monitored competitor activities and identified new business opportunities.
- Prepared presentations for senior management highlighting key account performance.
- Attended industry conferences and seminars as necessary in order to stay abreast of changes in the marketplace.
Product and Sales Manager (Aiphone & Samsung)
EROS ELECTRICALS
Dubai, UAE
05.2019 - 09.2023
- Ensured achievement of growth-oriented revenue goals and objectives.
- Executed the approved strategies to increase sales.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Visited sites and met engineers and system integrators to understand the project requirements.
- Arranged training and provided product knowledge of new Product models and series to company engineers and estimation team members.
- Handled Key accounts - including proposal and approvals, cost evaluating, monitoring weekly sales, stock replenishment and providing promotional GV.
- Developed strong ties with key customers and accounts and was proactive in understanding the trends and issues likely to impact the market.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Provided the sales and after-sales support to a relevant region or business organisation and their efforts to meet the sales target.
- Tracked results and communicated sales performance to the Head of the Department.
- Led and developed the sales promoters to support sales strategies and delivered exceptional, profitable sales growth and results.
- Managed the sales forecast accuracy.
- Participated in regular sales team meetings and pipeline reviews.
- Identified and coordinated potential business with management.
- Ensured department’s compliance with International Organization for Standardization, Company’s Code of Conduct, and Department’s Standard Operating Procedure.
- Certified internal Auditor. Conducted Audit of the departments on quarterly basis (Audit conducted so far for Retail and international business team, HR, Air Conditioning division, showrooms, and Service centre).
Business Development Manager
DELCO LLC
Dubai, UAE
11.2004 - 04.2019
- Promoted and sold the full capabilities of Transformational Infrastructure Solutions and Managed IT products offered by Delco in the GCC marketplace.
- Personally developed relationships with senior stakeholders in clients, partners, and Delco colleagues to build short, medium, and long-term business opportunities in public or private sector accounts.
- Developed and maintained close working relationships with executive-level decision-makers in customers and managed a well-qualified opportunity pipeline which was correctly reflected on Delco’s CRM system, in order to deliver accurate sales forecasting.
- Met agreed Sales, Revenue, and Gross Margin targets.
- Leveraged Delco’s sales governance and opportunity qualification processes to establish compelling, competitive customer proposals.
- Identified market needs and trends to establish as a key enabler for the customers as their conduit to Delco’s expertise in transformational IT change and best-in-class industry expertise.
- Created and identified new business opportunities within target system integrators that supported the achievement of the sales targets.
- Created, maintained, and executed strategic account and opportunity plans to ensure structured development and an organised approach.
- Engaged stakeholders, which often included procurement and commercial departments, to establish the project needs and delivery requirements.
- Managed all customer engagement, solutions definition, bid negotiation, pricing, and closure activity.
- Overseen support for key client accounts.
- Maximised account value where possible in line with business needs.
- Travelled overseas as well as in the UAE to attend networking events like GITEX and Computex (Taiwan) to promote the business.
- Worked with the technical team to manage delivery of the solution.
- Represented the business selling and advising on a range of world-class business improvement solutions to both new and existing customers across a wide range of business sectors.
Operation Head
WESTERN UNION MONEY TRANSFER
India, Gujarat
04.2003 - 03.2004
- Worked as a second signatory authority for the company
- Developed, managed, and maintained good relationships with customers
- Managed the sales team and coordinated client requirements.
- Proactively accessed the communication process and took corrective as well as preventive steps.
Customer Service Coordinator
SHARMA HYUNDAI
India, Gujarat
05.2001 - 03.2003
- Ensured and maintained an effective customer support team
- Assisted in training and updating the team with effective CRM tools
- Managed and trained the team to provide effective and continuous customer service.
- Passively maintained the feedback session from the customer side.
Education
MASTER’S IN COMMERCE - Business Administration and Accounting
Gujarat University
INDIA04.2003
BACHELOR IN COMMERCE - Computer Science
Gujarat University
INDIA04.2001
Skills
- Excellent Communications
- Interpersonal Skill
- Ms Office Applications
- Data Management
- Time Management
- Brand Building
- Market analysis
- Negotiation
- Corporate Management
- Sales
- Product Knowledge
- Data Survey
- Cold calling and followups
- Certified Internal Auditor
Certification
- ISO 9001:2015 & ISO 14001:2015 - Internal Auditing Certification
- Valid Driving license.
- Directorate of Employment and training, India : Certified Skill Area in Windows and MS Office. (Nov-2000 to Jan- 2001)
- Certificate of Competence : Emirates Driving Institute: Light Motor Vehicle.
Languages
- English
- Gujarati
- Hindi
References
References available upon request.
Timeline
Key Account Assistant Manager
SAMSUNG ELECTONICS
10.2023 - 04.2024
Product and Sales Manager (Aiphone & Samsung)
EROS ELECTRICALS
05.2019 - 09.2023
Business Development Manager
DELCO LLC
11.2004 - 04.2019
Operation Head
WESTERN UNION MONEY TRANSFER
04.2003 - 03.2004
Customer Service Coordinator
SHARMA HYUNDAI
05.2001 - 03.2003
MASTER’S IN COMMERCE - Business Administration and Accounting
Gujarat University
BACHELOR IN COMMERCE - Computer Science
Gujarat University
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