BHUMIKA GAMBHIR
Geelong,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Manya - The Princeton Review
03.2019 - 06.2022
- Ensure planning and budgeting of resources results in optimization of Manya - TPR to achieve corporate objectives to improve international recruitment and engagement
- Evaluating and reviewing ongoing and existing activities, contributing to delivery by implementing of improved and new strategy to meet changes of business requirements
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral. Conducted market research to identify new opportunities and target markets.
- Increased Sales by 15% by designated destinations
- Core Team member of CRM team, responsible for conducting CRM trainings and discuss requirement with IT team and getting them implemented structuring new CRM- AHAM
- Drive initiatives to improve operational efficiency via process, people or practical measures to raise bar on business performance delivery
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Planned and executed events and marketing programs to increase qualified leads.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
Head of Operation
OECC
09.2018 - 01.2019
- Developed systems and procedures to improve operational quality and team efficiency.
- Resolve issues on strategic and operational which is related to counselings and performance of staff across India and other Branches
- Analyzed and reported on key performance metrics to senior management.
- Organizing and participating education fairs and recruitment event across India, Bangladesh and Nepal
- Devised processes to boost long-term business success and increase profit levels.
- Maintaining Client relations with current partner universities.
- Trained and guided team members to maintain high productivity and performance metrics
Country Advisor
Global Opportunities Pvt. Ltd
03.2016 - 09.2018
- Improved conversion rate of counsellors by 6% by prioritizing Post Assessment and follow-ups with liaison Universities and colleges
- Responsible for promotional visit/participation in career fair to recruit quality students
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Provided sales and customer service assistance to walk-in traffic
- Created detailed sales presentations to communicate product features and market data
- Facilitated communication and collaboration between departments to help business function smoothly
- Educated students on college admissions process and scholarship requirements
Country Manager
PAC Asia Services Pvt. Ltd
04.2012 - 11.2015
- Increased overall revenue 18% for Country enrolments through effective salesmanship and great counselling skills
- Devised promotional and advertising plans to enhance product positioning and global brand marketing development.
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Maximized performance by monitoring daily activities and mentoring team members.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Recruited, trained and coached 52 member team to support company growth
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Product Manager & Sr. Career Advisor
Unitedworld School Of Business
02.2010 - 03.2012
- Provided support and guidance to students experiencing academic and personal troubles.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Educated students on college admissions process and scholarship requirements.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Advised students on educational, career and social opportunities
Assistant Counselor
LBIIHM
11.2008 - 01.2010
- Responsible for planning and understanding college academic programs, registration process and polices
- Regularly met with enrolled students to confirm success and identify problem areas.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Created and designed marketing materials for student recruitment and retention.
- Educated students on college admissions process and scholarship requirements.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy students and parents.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Marketing Officer
DBMCI, Dr, Bhatia Medical Coaching Institute
05.2006 - 10.2008
- Led staff of 14 employees with innovative policies that yielded 27% increase in profits from previous calendar year.
- Initiate market research studies and analyze their findings, assist in product development, and direct and evaluate marketing strategies
- Responsible for brand promotions at ATL & BTL in hospitals, colleges and visiting hostels
- Launched marketing activities for new product lines and market penetration.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Education
MBA - Marketing
Sam Higginbottom University
Indi07.2014
Bachelor of Commerce -
University of Delhi
Delhi, IND10.2009
Certificate in Office Management -
YMCA
Delhi, India10.2007
XII -
Central Board of Secondary Education
Delhi, India2006
Skills
- Sales Coaching
- Customer Relationship Management
- Staff Management
- Performance Monitoring and Evaluation
- Customer Retention
- Team Leadership Expertise
- Process Improvement
- Training and development background
Timeline
Assistant General Manager
Manya - The Princeton Review
03.2019 - 06.2022
Head of Operation
OECC
09.2018 - 01.2019
Country Advisor
Global Opportunities Pvt. Ltd
03.2016 - 09.2018
Country Manager
PAC Asia Services Pvt. Ltd
04.2012 - 11.2015
Product Manager & Sr. Career Advisor
Unitedworld School Of Business
02.2010 - 03.2012
Assistant Counselor
LBIIHM
11.2008 - 01.2010
Marketing Officer
DBMCI, Dr, Bhatia Medical Coaching Institute
05.2006 - 10.2008
MBA - Marketing
Sam Higginbottom University
Bachelor of Commerce -
University of Delhi
Certificate in Office Management -
YMCA
XII -
Central Board of Secondary Education
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