BHUMIKA LAMA
Mortdale,Australia
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Concierge
Transport for NSW
01.2023 - Current
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Streamlined front desk operations for increased efficiency and improved customer satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Diploma in Community Welfare Work -
TAFE Northern Sydney Institute
01.2010
Bachelor of Business Studies - Finance
National College NIST Kathmandu Nepal
01.2006
Skills
- Operations Oversight
- Building Management
- Office Administration
- Database Management
- Spreadsheet Creation
- Documentation And Reporting
- New Hire Onboarding and Training
- Teamwork and Collaboration
- Inventory Replenishment
- Attention to Detail
- Task Prioritization
- Exceeding Customer Expectations
References
- Craig Cunnigham, Senior Manager, Sydney Trains, 0429271432, craig.cunningham@transport.nsw.gov.au
- Bhavna Sahni, Cards Specialist Manager, 0469085468, bhavna.sahni@transport.nsw.gov.au
- Lusiana Roko, Concierge Team Support Leader, 0412476339, lusiana.roko@gladgroup.com.au
Certification
- Certified First Aider, April 2023
Timeline
Concierge
Transport for NSW
01.2023 - Current
Diploma in Community Welfare Work -
TAFE Northern Sydney Institute
Bachelor of Business Studies - Finance
National College NIST Kathmandu Nepal
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