Bhumika Poudel
Hurstville,NSW
Summary
Versatile [Job Title] with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
7
7
years of professional experience
Work History
Quality Data Analyst
Opal Healthcare
01.2024 - 11.2024
- Leveraged Tableau and Power BI to visually represent data, creating dashboards for insights
- Utilized Excel for data organization, employing features such as pivot tables to efficiently manage datasets and create charts
- Used SQL to query databases for data mining purposes, extracting valuable insights, and generating comprehensive reports
- Managed and coordinated the implementation of new government-mandated aged care reporting requirements, ensuring regulatory compliance and process streamlining
- Develop data-driven recommendations to enhance operational processes and maintain quality standards
- Create and present comprehensive reports to senior management, aiding in strategic decision-making
- Acted as a Subject Matter Expert (SME), providing in-depth knowledge and insights for quality data analysis processes
- Created visual representations of current and future processes.
Assistant Service Deli Manager
Woolworths Supermarket
11.2017 - 12.2021
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Backed up team members by assisting with resolving customers' complaints
- Improved team knowledge and abilities by training each in proper procedures and standards
- Served customers by going above and beyond to offer exceptional support for all needs
- Updated office files daily and kept records organized
- Maximized customer satisfaction by quickly responding to any concern or request.
Education
Bachelor of Information Technology - Business Analysis
Charles Sturt University
Sydney, NSW06.2021
Skills
Project Coordination
Time Management
Detail Oriented
Team Coordination
Critical Thinking
Attention to Detail
Customer Service
Problem-Solving
Data Analysis
References
Provided upon request.
Timeline
Quality Data Analyst
Opal Healthcare
01.2024 - 11.2024
Assistant Service Deli Manager
Woolworths Supermarket
11.2017 - 12.2021
Bachelor of Information Technology - Business Analysis
Charles Sturt University