Bhumika Sevak
Perth,WA
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Australia Post - Ellenbrook LPO
09.2023 - Current
- Provided excellent customer service, addressed inquiries, resolved complaints, and ensured customer satisfaction.
- Delivered excellent service that resulted in a 90% customer satisfaction rating.
- Capacity to handle multiple tasks simultaneously in a fast-paced environment, such as processing mail, selling postage and assisting customers with various requests.
- Assisted customers with product selection, price inquiries, and general inquiries.
- Assisted in training new employees in customer service procedures.
- Processed several forms like Working with Childrens check, Police
Clearance, Dangerous Goods and Security, performed identity checks and processed other legal forms. - Provided photographs for passports, citizenship, visa of other countries and for other forms that require photographs of the customer.
Customer Service
Miniprice
03.2023 - 08.2023
- Deliver excellent service to ensure high levels of customer satisfaction.
- Respond to customer complaints and concerns in a professional manner.
- Develop and arrange promotional material and in-store displays.
- Prepare detailed reports on buying trends, customer requirements and profits.
- Assisted customers by providing exceptional customer service and processing transactions.
Application Development Associate
Accenture
12.2020 - 09.2022
- Performed manual testing to ensure functionality, usability & performance of the project.
- Conducted functional & regression testing on the Salesforce platform.
- Developed Test Plans, Test Cases and executed Test Scenarios.
- Actively participated in 3 Amigos for story refinements and Story point estimations.
- Collaborated with development and business teams to identify and report defects & assisted in the resolution of issues.
- Collaborated with cross-functional teams to ensure the quality of software applications. Pointing out any functional gap & functional impact across streams like SME Lending, Partner Portal & Platform change on new
requirements to avoid creating enhancement stories. - .Conducted User Acceptance Testing (UAT) to ensure that software
applications met the needs of end-users. - Developed UAT test plans, test cases & executed UAT test scenarios. Identified & documented UAT defects.
- Collaborated with business stakeholders to identify UAT testing requirements & objectives.
- Actively done Test case and bug/defect management with JIRA.
- Assisted in defect call meetings to discuss status of high severity issues.
- Reviewed Test cases of junior team members.
- Continuous interaction with clients for their feedback on the delivered functionalities & accommodate crucial enhancements.
- Delivered Demo on the completed functionalities of the Business Stakeholders, also training end users on the functional workflows.
- Delivered clear & concise status in daily scrum calls and highlighted any potential risks/challenges in project deliverables at the earliest. This has helped in avoiding spill overs or any delay of deliverables beyond committed timelines.
- Participated in sprint releases and ensured the quality of product.
- Provided Knowledge Transfer (KT) sessions to new Teammates in techno functional knowledge in nCino & loan origination journey implementation. This helped in an increase of overall velocity across scrum teams.
- Actively participated in technical Design sessions.
- Maintained detailed testing documentation & reported status updates to management.
- Provided precise & effective documentation of reference business documents on confluence with proper linkages with the associated JIRA issues.
- Scrum Agile Methodology Used for the project.
Education
Bachelor of Technology (BTECH) - Computer Engineering
K J Somaiya College of Engineering
Mumbai, Maharashtra10.2020
Diploma - Computer Science
K J Somaiya Polytechnic
Mumbai, Maharashtra08.2017
Skills
- Microsoft Excel, Word, Outlook & PowerPoint
- Ability to work in a fast-paced environment
- Documentation & Reporting
- Attention to Detail
- Professional Communication
- Team Player
- Customer Service
- Ability to multitask, highly adaptable to change
- Problem Solving skills
- Office Administration
- Administrative Support
- Office Equipment Maintenance
- Scheduling
- Deadline-oriented
Certification
- Salesforce Certified Administrator (09-2021)
- 201 Commercial Banking Functional (03-2022)
- NCino 101
Awards
- Star Performer Award
- Accenture Celebrates Excellence (ACE) Award
References
- Australia Post - Ellenbrook LPO, Owner - Dale Mccrae, dale.mccrae@theswanvalley.com.au
- Australia Post - Ellenbrook LPO, Manager - Jody Ghirardi, gemma0417@hotmail.com
- Miniprice, Harshad Hirani, 0452 441 900
- Accenture, Manager - Annamalai Dhandayudhabani, annamalai@accenture.com
Timeline
Customer Service
Australia Post - Ellenbrook LPO
09.2023 - Current
Customer Service
Miniprice
03.2023 - 08.2023
Application Development Associate
Accenture
12.2020 - 09.2022
Bachelor of Technology (BTECH) - Computer Engineering
K J Somaiya College of Engineering
Diploma - Computer Science
K J Somaiya Polytechnic
- Salesforce Certified Administrator (09-2021)
- 201 Commercial Banking Functional (03-2022)
- NCino 101
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