Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
APS
Services Australia
Melbourne, VIC
10.2024 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Follow up on customer enquiries and keep them informed on their queries' status
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Identify, investigate and resolve moderately-complex to complex documents eligibility and related issues
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Adaptable and proficient in learning new concepts quickly and efficiently.
Accountant
McBain McCartin & Co Business Services
Deepdene, VIC
01.2023 - 06.2024
Handled day-to-day accounting processes to drive financial accuracy.
Reconciled accounts and reviewed expense data, net worth, and assets.
Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Gathered financial information, prepared documents, and closed books.
Used advanced software to prepare documents, reports, and presentations.
Prepared and filed tax forms to meet needs of customers including ITR, CTR, TTR, BASs etc.
Account Specialist
MyIntegra
Melbourne, VIC
04.2021 - 10.2022
Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
Completed routine and complex account updates to resolve problems.
Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
Resolved complex billing and payment issues for balanced, accurate accounts.
Adhered to standards of quality and service as well as all compliance requirements.
Reconciled customer accounts and identified discrepancies for further investigation.
Business Owner
Healthy India Supermarket
Reservoir, VIC
08.2010 - 07.2020
Established strong customer relationships through excellent communication and attentive service.
Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Consulted with customers to assess needs and propose optimal solutions.
Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Trained and motivated employees to perform daily business functions.
Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.