Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bhupendra B K

Penshurst,NSW

Summary

At Disability Services, I excelled as a Service Manager, enhancing customer satisfaction through expert conflict resolution and strategic service improvements. My leadership not only elevated team performance but also significantly boosted service quality, leveraging skills in customer service management and critical thinking to achieve notable results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Service Manager bringing 6 monthsof Ahavacare experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

1
1
year of professional experience

Work History

Service Manager

Ahava Care
2023.11 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

Master of Science - Public Health

Torrens University Australia
Adelaide, SA
08.2024

Associate of Applied Science - Bachelor of Public Health

Purbanchal University
Nepal
09.2022

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Critical Thinking
  • Reliable and Responsible
  • Customer Service Management
  • Conflict Resolution
  • Time Management
  • Employee Training and Development
  • Goal-Oriented
  • Rostering

Languages

English
Full Professional

Timeline

Service Manager

Ahava Care
2023.11 - Current

Master of Science - Public Health

Torrens University Australia

Associate of Applied Science - Bachelor of Public Health

Purbanchal University
Bhupendra B K