Bhupinder Singh
44 Inspiration Circuit, Pakenham,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CSA
Coles Supermarket
06.2020 - Current
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Connected with customers to address questions and resolve issues through phone and email.
Taxi Driver
13 Cabs And Silvertop
04.2012 - 06.2020
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Managed preventive maintenance on vehicle to maintain optimal condition.
- Stayed up-to-date on local events and attractions to provide knowledgeable recommendations for tourists or new residents.
- Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
Driving , Paper Work, Customer Service
Auzzi Green Pty Ltd
02.2010 - 03.2012
- Improved first-call resolution rates by using critical thinking skills to quickly diagnose issues and provide appropriate solutions.
- Delivered prompt service to prioritize customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts -
D.A.V Collage
Amritsar, Punjab, India04.1999
Skills
- Order Fulfillment
- Sales expertise
- Data Entry
- Customer management
- Coordination
- vehicles expertise
- Shipping and receiving
- Payment Processing
- Minor Vehicle Repairs
- Cleaning and sanitation
Certification
- HR License
- Certificate 3 HSA from (Australian Lawerence Aged Care College ,Preston, VIC.
- Children check
- White\Red card
Languages
English
Professional Working
Punjabi
Native or Bilingual
Timeline
CSA
Coles Supermarket
06.2020 - Current
Taxi Driver
13 Cabs And Silvertop
04.2012 - 06.2020
Driving , Paper Work, Customer Service
Auzzi Green Pty Ltd
02.2010 - 03.2012
Bachelor of Arts -
D.A.V Collage
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