Bhuvana Reddy Alati

• Managed all day-to-day business operations, including staff supervision, service delivery, cash handling, banking, and end-of-day reconciliation, ensuring smooth and compliant functioning of business during each shift.
• Took full responsibility for staff management, including recruitment, training, rostering, payroll processing, and performance support, fostering a collaborative team environment and consistently high customer service standards.
• Implemented operational improvements and cost-control strategies such as waste reduction, stock management, and workflow optimisation, contributing to improved efficiency and increased monthly profitability.
• Handled customer enquiries, complaints, and escalations professionally while monitoring sales performance and analysing trends to support informed business decisions and long-term growth.

• Dispensed prescription and over-the-counter medications accurately under pharmacist supervision, in accordance with Australian pharmacy regulations.
• Processed and handled prescriptions involving PBS and non-PBS items, demonstrating strong understanding of subsidy schemes and pricing structures.
• Served customers directly, providing clear and respectful assistance while maintaining professionalism and discretion.
• Managed highly confidential patient information, adhering strictly to privacy legislation, ethical standards, and pharmacy codes of conduct.
• Applied ethical decision-making and accountability in daily practice, particularly in sensitive or complex dispensing situations. managed accurate record-keeping, prescription processing, and stock management to ensure operational efficiency.
• Collaborated with pharmacists to prepare prescriptions, ensuring accuracy and compliance with regulations. Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Scheduled appointments and supported patient care coordination. Handled billing, invoicing, scripts, and confidential medical records. Assisted clinical staff with administrative tasks including scanning and record management. Supported COVID-19 screening, vaccination coordination, and tele-health services. Assisted clinical staff with administrative tasks including scanning and record management.