Writing
BHUWAN TIMILSINA
IT Help Desk
Gungahlin,ACT
Summary
Marketing Manager, help desk supportand customer service attendant with over a year of experience providing administrative support to staff members and interfacing with facility management and Student queries. Even an experienced student Counselor with a demonstrated history of working in the education management industry. I possess strong multi- tasking skills, with ability to simultaneously manage several projects and schedules. Excellent public- facing point person for clients, customers, vendors and equipment and service providers. Tech savvy and efficiency focused.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
5
5
Certificates
3
3
Languages
Work History
Marketing Manager & Help Desk
Primo Education
Sydney, NSW
10.2020 - Current
- Manages schedules, organizes office functions, and Guidance to students, listen to their concerns and helping them to make healthy decision
- Provide students with a safe and secure space to talk about their problems and work closely with those students to develop and implement solutions
- Providing administrative support to staff members and interfacing with facility management.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Customer Service Assistant
PRICELINE PHARMACY
Sydney, NSW
10.2019 - 01.2021
- Greeting customers and accepting prescriptions to provide to the Pharmacist
- Operating a point-of-sale terminal and EFTPOS terminal
- Cash handling and preparing invoices or receipts
- Curating goods for display, stacking shelves and wrapping sold products
- Promoting items on sale or part of a special offer.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
Education
BACHELOR OF INFORMATION TECHNOLOGY - Computer Network And Software Programming
VICTORIA UNIVERSITY
07.2020 - 03.2022
High School Diploma -
Australian Institute of Business And Technology
Sydney Olympic Park, NSW 04.2018 - 05.2020
Skills
Remote System Analysis
Additional Information
- ACTIVITIES AND INTERESTS READING BOOKS HIKING FISHING TRAVEL SINGING
Certification
Hub Spot - Social Media Certified
Interests
Blogging
Podcasting
Marketing
Reading
Programming
Timeline
PIER- Qualified education Agent Counsellor
11-2021
Hub Spot - Social Media Certified
09-2021
Hub Spot-Content Marketing Certified
09-2021
Google Digital Garage- Fundamental of digital Marketing
08-2021
Marketing Manager & Help Desk
Primo Education
10.2020 - Current
BACHELOR OF INFORMATION TECHNOLOGY - Computer Network And Software Programming
VICTORIA UNIVERSITY
07.2020 - 03.2022
RK Media - Shopify Store setup and free traffic method
02-2020
Customer Service Assistant
PRICELINE PHARMACY
10.2019 - 01.2021
High School Diploma -
Australian Institute of Business And Technology
04.2018 - 05.2020
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