Bia Canavarro
Wellard,WA
Summary
I'm a proven leader with a track record of enhancing customer satisfaction and streamlining operations at Zeus Street Greek. I possess an exemplary work ethic with proven expertise for prioritizing and managing workloads. Reinforced by great communication skills, I pride myself on my strong liaison, consultation and negotiation techniques. I consistently demonstrate successful implementation of service strategies that significantly improve customer engagement and operational workflows. With years of experience, I have developed my quick thinking abilities to solve problems with readily available resources.
My excellent time management skills allow me to effectively prioritise tasks whilst remaining self-motivated.
I am currently seeking opportunities to broaden and enhance my knowledge and experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Zeus Street Greek
Cannington, WA
10.2017 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Supervised a diverse team of employees, fostering a culture of teamwork, communication, and mutual support among staff members.
- Took ownership of customer issues and followed problems through to resolution.
- Leveraged strong problem-solving skills to quickly diagnose complex equipment issues and implement effective solutions.
Kitchen Supervisor
Graylands Hospital
Claremont, WA
01.2016 - 09.2017
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Monitored food preparation, production, and plating for quality control.
- Participated in weekly management meetings to discuss ongoing challenges, successes, and strategies for continued improvement.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
Supervisor
McDonald's
Parramatta, NSW
04.2012 - 10.2014
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Organization and prioritization
Certification
- First Aid Certificate
- Approved Managers Card
- Responsible Service of Alcohol(RSA)
- Certificate II in Hospitality
- Certificate II in Tourism
Timeline
Restaurant Manager
Zeus Street Greek
10.2017 - Current
Kitchen Supervisor
Graylands Hospital
01.2016 - 09.2017
Supervisor
McDonald's
04.2012 - 10.2014