BIANCA ANDERSEN
Quakers Hill,NSW
Summary
I am a 22 year-old seeking to secure a position to further my knowledge and skill set, and to assist me in my future working goals. I possess exceptional team working skills, Genuine interest in and knowledge of Instagram, Facebook and Twitter, A strong visual sense & great attention to detail. I have extensive knowledge of social media practices, Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I have extensive experience working in teams, and independently, as well as a background in data entry and administration at all my previous jobs.
Overview
4
4
years of professional experience
Work History
Cake Decorator
JK Cake Designs
Castle Hill, NSW
04.2021 - Current
- Designing and making cakes
- Creative problem solving
- Answering customer enquiries
- Assessing customer needs quickly and providing solutions
- General admin duties
- Liaising with clients
- Phone duties- directing calls to owners & kept a professional and polite telephone manner
- Maintained a high-volume workload with short deadlines
Member Services Receptionist
Sydney Gymnastics And Aquatics Centre
Rooty Hill, NSW
03.2019 - 03.2021
- Provision of exceptional customer service and effectively resolving disputes
- Meeting sales targets and budgeting
- Experience using booking systems
- Experience with data entry and operating systems and software
- Maintained and updated company telephones
- Operated computer with multiple information screens to research and resolve customer enquiries
- Opening and closing centre
- Maintained a high-volume workload
- Maintaining company social media accounts
- Liaising with customers and building relationships
Senior Team Member
Lovisa, Rouse Hill
Rouse Hill, New South Wales
06.2016 - 02.2018
- Achieved daily sales goal promoting additional products and services
- Trained new employees on basic customer service techniques and store procedures
- Cashiering /Money Handling
- Data entry
- Assisted customers with product selections and purchases Opened and closed store
- Contributed to Visual Merchandising of the store
- Maintained the phones
- Ordering store supplies while monitoring inventory
- Built relationships with customers
Education
High School Diploma -
St Andrews College
Marayong 12.2017
Skills
- Problem Anticipation and Resolution
- Attention to Detail
- Decision Making
- Indepentant
- Customer Service
- Reliable and Responsible
- Verbal and Written Communication
- Task Prioritization
Hobbies
Social media- I enjoy creating content for Instagram, twitter and tik tok.
Baking- I do a lot of baking in my spare time and love to create!
Sports- I love to watch NRL with my family & friends.
Travel- I love to travel.
Timeline
Cake Decorator
JK Cake Designs
04.2021 - Current
Member Services Receptionist
Sydney Gymnastics And Aquatics Centre
03.2019 - 03.2021
Senior Team Member
Lovisa, Rouse Hill
06.2016 - 02.2018
High School Diploma -
St Andrews College