Bianca Anderson
Wardell,NSW
Summary
Self-motivated ESO brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any position. Ready to help the team to achieve goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Support Officer
Bullinah AHS
04.2022 - Current
- Enhanced executive productivity by efficiently managing schedules, travel arrangements, and meeting logistics.
- Streamlined communication channels for better decision-making by maintaining a well-organized filing system and prioritizing incoming correspondence.
- Reduced operational costs with vigilant expense management and accurate budget tracking.
- Fostered positive relationships with external partners through professional representation at events and meetings.
Accounts Officer
Uniting - Wardell Pods
09.2021 - 04.2022
- Improved financial accuracy by streamlining accounts payable and receivable processes.
- Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
- Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
Receptionist
Bullinah AHS
07.2020 - 09.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Administrative Officer
Ngunya Jarjums Aboriginal & Family Service
07.2019 - 07.2020
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
Customer Services Officer
Department Of Communities And Justice
01.2019 - 07.2019
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Collaborated with team members to achieve monthly sales targets through upselling strategies.
Bank Teller
ANZ Bank
01.2018 - 12.2018
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Education
Diploma of Business - Business
Tafe NSW
Online09.2025
Cert II Business - Business
Tafe NSW
Online12.2016
High School Diploma -
Ballina High School
Ballina, NSW10.2016
Skills
- Relationship Building
- Risk Assessment
- Stakeholder Engagement
- Strategic Planning
- Excellent Communication
- Training and Development
- Decision Making
- Process Improvement
- Time Management
- Staff Supervision
- Customer Service
- Leading Team Meetings
- Staff Training
- Policy Development
- Work Planning and Prioritization
- Teamwork and Collaboration
Certification
Full License
Reilable Car
References
References available upon request.
Timeline
Executive Support Officer
Bullinah AHS
04.2022 - Current
Accounts Officer
Uniting - Wardell Pods
09.2021 - 04.2022
Receptionist
Bullinah AHS
07.2020 - 09.2021
Administrative Officer
Ngunya Jarjums Aboriginal & Family Service
07.2019 - 07.2020
Customer Services Officer
Department Of Communities And Justice
01.2019 - 07.2019
Bank Teller
ANZ Bank
01.2018 - 12.2018
Diploma of Business - Business
Tafe NSW
Cert II Business - Business
Tafe NSW
High School Diploma -
Ballina High School
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