BIANCA ANDREA COMANICI
Bowen Hills,QLD
Summary
I have 5 years of experience in sales and hospitality. Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress/Allrounder
Ellis Beach Bar and Grill
04.2024 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Assistant/Keyholder
L'Occitane Group
06.2021 - 11.2023
- Contributed to creating positive customer experiences while aiming to build brand loyalty and customer retention by tailoring their experiences
- Communicated product features and benefits effectively to potential customers, outlining important details
- Followed KPI's where I achieved sales targets, conversion and increase in customer membership
Waitress/Hostess
Dakota Bar
06.2023 - 09.2023
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Worked in a fast paced environment in the heart of Dublin City, which was fully booked often
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Provided knowledgeable and courteous service, resulting in positive reviews
Waitress/Barmaid
The Pines, Bincorey Ltd
11.2018 - 11.2020
- As service staff you must represent the brand by your appearance, demeanor and service quality
- Keeping the brand representation to a high standard
- Providing excellent customer service, by understanding customer needs, addressing concerns, and ensuring complete satisfaction
- One of the most vital skills required was crisis management, where challenging situations were encountered and effectively resolved
Education
Diploma in Digital Marketing / and Social Media with PR -
Fitzwilliam Institute
09.2024
Ba - Communications
Griffith College Dublin
11.2023
Skills
- Adaptability
- Detail Oriented
- Good time management
- Leadership and Teamwork
- Customer Service
- Team Collaboration
- Cash Handling
- Hospitality service expertise
- Handling Complaints
- Food Running
- High-volume dining
- Can carry 3 plates
Hobbies and Interests
- Stay active at the gym/Pilates
- Read
- Study French
- Educate myself on topics of interest
Certification
Responsible Service of Alcohol (RSA), from Open to Work.
Timeline
Waitress/Allrounder
Ellis Beach Bar and Grill
04.2024 - 08.2024
Waitress/Hostess
Dakota Bar
06.2023 - 09.2023
Sales Assistant/Keyholder
L'Occitane Group
06.2021 - 11.2023
Waitress/Barmaid
The Pines, Bincorey Ltd
11.2018 - 11.2020
Ba - Communications
Griffith College Dublin
Diploma in Digital Marketing / and Social Media with PR -
Fitzwilliam Institute
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