Bianca ANTONY
Melton,VIC
Summary
Highly developed interpersonal skills. Self motivated and always professional when under pressure. A cooperative team member with the ability to work autonomously as needed. Remains organised in a busy environment. Committed to my ongoing professional and personal development. Aware of workplace and community diversity. Adapts quickly to a dynamic work environment. Excellent communication skills, both written and verbal. Results driven, hardworking and loyal, always keen to take on new challenges and responsibilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Coordinator Assistant
Empowering Care
04.2024 - Current
- Developed strategies for improving customer experience with the organization's services.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Handled incoming calls and inquiries from customers regarding services offered.
- Maintained accurate records of services provided for each client.
- Managed inventory levels of parts used in servicing equipment.
Medical Receptionist
Modern Medical (Casual)
02.2024 - Current
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
Admin Officer
Comm-UnityPlus – Children Contact Services
05.2023 - 03.2024
- Regularly employed Microsoft applications including SharePoint, Excel, Word, and Outlook in daily operations.
- Streamlined administrative tasks including faxing, email response handling, and application processing for optimal efficiency.
- Leveraged daily collaboration with legal professionals in court-ordered positions
- Consistently demonstrated a high level of professionalism through respectful and dignified interactions with clients, colleagues, and others.
- Provided timely completion of official court reports and documents as requested.
- Closed and archived files
- Managed both hard copy and electronic copy filing systems to streamline document organization and accessibility.
- Supported social workers by handling administrative responsibilities and fulfilling required assignments.
- Prepared and generated client invoices.
Medical Receptionist
Vineyard Medical Centre (Casual)
02.2023 - 12.2023
- Adeptly navigated and mastered multiple medical software programs like Best Practice and HotDoc for seamless daily operations.
- Ensured that all patients' details were kept current and complete through regular use of Medicare claiming.
- Oversaw the invoicing process for privately-funded patients.
- Facilitated the reservation process for COVID-19 vacations catering to individuals of all ages.
- Completed Covid-19 training and ensured provision of essential patient equipment to doctors
- Collaborated with Allied health professionals to check care plans and maintain up-to-date payment methods for patients.
- Supported the supervision and establishment of a productive ambiance within a high-volume front desk setting
- Provided prompt responses to telephone inquiries and efficiently redirected them to the appropriate individuals or departments.
- Coordinated patient appointment bookings and effectively managed various medical diaries
- Demonstrated strong administrative skills by efficiently completing tasks such as handling faxes, responding to email enquiries, and ensuring correct preparation and prompt delivery of all referrals.
- Exhibited a strong commitment to professionalism through respectful and dignified interactions with patients, co-workers, and others.
ADMINISTRATIVE OFFICER
Hobsons HealthCare
12.2021 - 05.2023
- Proficient daily use of various medical software packages including WebPass and Endobase Daily uses of Endoscopy MBS item codes and health insurance codes
- Private billing for private patients without Medicare
- Assist in technical issues Covid-19 training completed Ensure all Doctors have all required equipment for patients
- Patient bookings and enquires
- Work alone side private Endoscopy specialist and their teams
- Working along side theatre nurses and other team members to provide safe and efficient care for patients
- Booking and organising theatre lists with surgeons
- Booking patients in with referrals and supplying patient with correct information for procedures
- Ensure all hospitals policy and procedures are respected and understood
- Additionally, I provide an efficient administrative support function sending faxes and responding to email enquiries and ensuring all referrals are prepared correctly and sent in a timely manner
Senior Medical Receptionist
Supernova Medical Centre Tarneit
05.2020 - 05.2022
- Proficient daily use of various medical software packages including PracSoft and Medical Direct
- Including billing and invoicing patients and providers, sending Medicare claims ensuring correct item numbers, HICAPS machine Provide billing for Health insurance companies Ensure all Doctors have all required equipment for patients
- Patient bookings and enquires Worked alongside Allied health professionals, checking care plans and ensuring patients have relevant and up to date payment methods
- Additionally, I provide an efficient administrative support function sending faxes and responding to email enquiries and ensuring all referrals are prepared correctly and sent in a timely manner
- Maintain a high level of professionalism when communicating with patients, co-workers and other people by address each person with respect and dignity
- Assist with staff rostering, staff time sheets and pay Assist with leading the training with new reception staff Help Practise Manager create, write and implement policy and procedures, ensure all standards of OHS are meet.
MEDICAL RECEPTIONIST
Western Children’s Health Centre
01.2019 - 05.2020
IPN MEDICAL RECEPTIONIST
Wyndham Village Victoria
01.2017 - 12.2018
EDUCATION ASSISTANT
Kelly Club Out of School Hours
01.2015 - 01.2017
EDUCATION ASSISTANT
Explorers Early Learning
01.2014 - 01.2016
Education
Certificate III in Education Support -
Monash University
01.2017
Certificate III in Children Services -
Victoria University
01.2013
Certificate II in Sport & Recreation -
Sunbury College High School
01.2013
Skills
- Interpersonal skills
- Professionalism
- Teamwork
- Autonomy
- Organization
- Professional development
- Diversity awareness
- Adaptability
- Communication skills
- Results-driven
- Hardworking
- Challenges
- Responsibilities
Certification
- Working with Children's check
- NDIS screening check
- National Police check
References
- Anita Zahra - 2IC at Vineyard Medical Centre 0407 516 315
- Rhiannon Porter - Lead Nurse at Mordern Medical 0408 665 748
Timeline
Service Coordinator Assistant
Empowering Care
04.2024 - Current
Medical Receptionist
Modern Medical (Casual)
02.2024 - Current
Admin Officer
Comm-UnityPlus – Children Contact Services
05.2023 - 03.2024
Medical Receptionist
Vineyard Medical Centre (Casual)
02.2023 - 12.2023
ADMINISTRATIVE OFFICER
Hobsons HealthCare
12.2021 - 05.2023
Senior Medical Receptionist
Supernova Medical Centre Tarneit
05.2020 - 05.2022
MEDICAL RECEPTIONIST
Western Children’s Health Centre
01.2019 - 05.2020
IPN MEDICAL RECEPTIONIST
Wyndham Village Victoria
01.2017 - 12.2018
EDUCATION ASSISTANT
Kelly Club Out of School Hours
01.2015 - 01.2017
EDUCATION ASSISTANT
Explorers Early Learning
01.2014 - 01.2016
Certificate III in Education Support -
Monash University
Certificate III in Children Services -
Victoria University
Certificate II in Sport & Recreation -
Sunbury College High School
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