Bianca Barradell
Port Lincoln,Australia
Overview
20
20
years of professional experience
Work History
Disability Support Worker
Sole Trader
Port Lincoln, SA
07.2024 - Current
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Transported patients safely to social activities and doctors appointments.
Branch Manger
NAB
Port Lincoln, SA
04.2023 - 07.2024
- Managed the day-to-day operations of the branch including scheduling, staffing, budgeting.
- Ensured compliance with banking regulations and internal procedures.
- Resolved customer complaints promptly and efficiently while ensuring excellent customer service standards.
- Grew business banking relationships through proactive outreach.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Maintained regular performance reviews for team members through verbal, written and on-going review programs.
Receptionist
Port Lincoln Hotel
Port Lincoln, Australia
01.2022 - 04.2023
- All aspects of front-of-house duties, such as reservations, customer service, phone handling, dealing with inquiries and complaints via email and verbally, registration card preparation, use of RMS systems, check-in and check-out procedures, data entry, following policies and procedures, diary management, document management, banking, EFTPOS payments, and accounts reconciliation, ensuring that attention to detail is maintained at all times.
Parenting Duties
01.2008 - 12.2022
- Spent time raising my three children, my eldest child born in 2008 has autism, I took a step back from employment to focus on the needs of my child/ren, by attending regular medical appointments to help assist with the development of my child and their ongoing needs
Personal Assistant
Urban and Rural contracting
01.2010 - 12.2010
- Provide support to the director and leadership teams, ensure company goals and objectives are met and operations run efficiently, handling emails and phone calls and delegating tasks on behalf of the director, manage communication between upper management and employees, negotiating contracts with key stakeholders, processing housing contracts, appointment book handling, ensure WHS legislative requirements are being followed, perform administrative and office support, maintain professionalism and strict confidentiality, preparation for meetings
Reception, payroll
Urban and Rural contracting
01.2010 - 12.2010
- Process weekly payroll, quarterly superannuation lodgments, processing leave entitlements, assisting employees with any payroll related queries or issues and escalating issues as required, ensure employee payroll information is updated as required, support process improvements to drive payroll efficiency, assistance with general finance functions including processing of creditors and debtor invoicing, handling of phones and email systems, point of contact for customers
Customer Service Officer
Territory Business Centre
01.2006 - 12.2007
- All aspects of frontline customer service, switchboard operations, administration duties, security, and business licensing, maintain confidential information, client liaison, preparing customer invoices, complaint handling and escalation, guiding and assisting clients to best point of contact, providing administrative support, and assisting in the preparation of relevant resources
Receptionist
Aurora Resorts and Hotels
01.2005 - 12.2007
- All aspects of front of house duties such as: first point of contact, reservation, customer service, phone handling, dealing with complaints and enquiries, restaurant assistance, switchboard operations, administrative duties, appointment book management, data entry, always communicate professionally, maintain confidentiality, banking, EFTPOS and accounts reconciliation
Payroll Officer
Department of Corporate and Information Services
01.2005 - 12.2006
- Process weekly payroll, quarterly superannuation lodgments, processing leave entitlements, assisting employees with any payroll related queries or issues, onboarding of new staff into the payroll system, Human Resources processes and procedures, maintain confidential information, working to strict timelines, administration, customer service, maintain employee documents in accordance with legislative requirements
Skills
- Lifestyle support
- Hygiene assistance
- Respite care
- Emotional support
- Self-care promotion
Workplace Skills Summary Previous Experience
- All aspects of Reception and first point of customer contact
- All aspects of administration including record management
- Quality customer service
- Accounts payable and receivable
- Payroll processing
- Professional Phone manner
- Diary planning and appointment bookings
- Precision data entry and document integrity
- Adhere to legislative requirements across several organisations
- Microsoft office, point of sale programs and business specific software packages
References
Tanya Barsch, Manager, Territory Business Centre, (08) 89518511, 0427 614 759, Tanya.weber@ep.industry.gov.au
Proven Abilities
- High level of organisational and problem-solving skills
- Communication skills, both written and verbal
- Exceptional time management and organisational skills
- Ability to multitask and show initiative
- Communicate effectively with diverse cultural and minority groups
- Ability to adapt to the environment, workplace needs and pressure
- Perform well in high pressure environments
- Effective complaint handling abilities
- Maintain professional and confidential relationships
- Clear understanding of the Privacy Act
- Attention to Detail
Timeline
Disability Support Worker
Sole Trader
07.2024 - Current
Branch Manger
NAB
04.2023 - 07.2024
Receptionist
Port Lincoln Hotel
01.2022 - 04.2023
Personal Assistant
Urban and Rural contracting
01.2010 - 12.2010
Reception, payroll
Urban and Rural contracting
01.2010 - 12.2010
Parenting Duties
01.2008 - 12.2022
Customer Service Officer
Territory Business Centre
01.2006 - 12.2007
Receptionist
Aurora Resorts and Hotels
01.2005 - 12.2007
Payroll Officer
Department of Corporate and Information Services
01.2005 - 12.2006
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