Summary
Overview
Work History
Skills
Travel
Additional Information
Timeline
Generic

Bianca Blatchford

RAYMOND TERRACE EAST,NSW

Summary

Proven leader in retail operations, adept at staff management and customer relations, with a track record of enhancing customer satisfaction and streamlining operations at Lowes Menswear. Skilled in money handling and team motivation, I excel in driving performance and service quality, achieving significant improvements in customer rapport and operational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Assistant Manager

Lowes Menswear
09.2003 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Bookkeeping Assistant

Bee In The Black Bookkeeping
03.2011 - 05.2012
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Maintained inventory of office supplies and placed orders.
  • Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.
  • Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
  • Updated financial records using various software programs for current, accurate accounts.

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Task Delegation
  • Staff Management
  • Employee Scheduling
  • Customer rapport
  • Retail Operations Management

Travel

Passionate traveller for close to 30  years with over 25 Countries visited and 25 plus Cruises over various brands.

I live and breathe anything Travel.

My Bucket list is endless and I love learning about new destinations and hearing other peoples travel adventures.

Additional Information

I am loyal,honest and passionate

Timeline

Bookkeeping Assistant

Bee In The Black Bookkeeping
03.2011 - 05.2012

Assistant Manager

Lowes Menswear
09.2003 - Current

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Bianca Blatchford