Bianca Boyce
Narangba,QLD
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
SIL Supervisor
Acorn Homes
07.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees to work effectively with clients
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Cultivated positive relationships with families and other support systems to create an easy flow of information handling.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Facilitated family meetings to discuss patient care plans.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Disability Support Worker
Independently Employed
08.2018 - 07.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Collaborated with healthcare providers to drive continuity of care.
- Conducted in-home visits to provide supportive services.
- Assessed risk factors of patients and made referrals for further services.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
Retail Worker
CEX
02.2017 - 09.2018
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Retail Cashier
Woolworths
02.2015 - 01.2017
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Diploma - Leadership And Mentoring
TAFE
Online12.2024
Certificate 4 - Disability Studies
The Spectrum Organisation Association Inc
Online03.2023
Cert 3 - Business Management
Narangba Valley State High School
Narangba, QLD11.2016
Skills
- Contract Management
- Financial Management
- Waste Reduction
- Priority Management
- Team Assignments
- Project Requirements
- Activities Management
- Customer Satisfaction
- Strategy Management
- Strategy Development
- Disaster Management
- Risk and Mitigation Analysis
- Team Management
- Training Junior Team Members
- Weekly Payroll
- Team Meetings
Timeline
SIL Supervisor
Acorn Homes
07.2021 - Current
Disability Support Worker
Independently Employed
08.2018 - 07.2021
Retail Worker
CEX
02.2017 - 09.2018
Retail Cashier
Woolworths
02.2015 - 01.2017
Diploma - Leadership And Mentoring
TAFE
Certificate 4 - Disability Studies
The Spectrum Organisation Association Inc
Cert 3 - Business Management
Narangba Valley State High School
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