Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Boyce

Soldiers Hill,QLD

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

7
7
years of professional experience

Work History

Beauty Therapist

Alchemy Aesthetics & Co.
01.2024 - Current
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.
  • Providing beauty services such as Lash extensions, Brow services and facials to clients

Beauty Therapist

Mood Beauty Lounge
06.2022 - 12.2023
  • Improved client satisfaction by providing personalized beauty treatments and consultations
  • Performed a variety of beauty treatments, including facials, massages, lash extensions and waxing
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Assisted in maintaining adequate inventory levels of salon products, preventing stock shortages
  • Kept up-to-date with the latest industry trends and techniques, ensuring optimal client experience and outcomes.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.

Fresh Service & Customer Service Team Member

Woolworths
09.2020 - 06.2021
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Streamlined communication channels for improved customer interactions and faster issue resolution.
  • Boosted team morale by providing constructive feedback, fostering a collaborative environment, and celebrating successes.
  • Elevated customer retention rates through exceptional problem-solving skills and personalized support.

Stocking Shelves and Cash Registers

Jonesy's Asian Food Store
01.2017 - 08.2020
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean, organized store environment.

Education

Primary School

St Kieran's Catholic School
Mount Isa, QLD
12.2016

High School Student

Good Shepherd Catholic College
Mount Isa, QLD

Certificate II in Retail Cosmetics

TAFE Queensland Mount Isa
Mount Isa, QLD
10.2021

High School Diploma -

Spinifex State College Senior Campus
Mount Isa
11.2022

Skills

    Confident in meeting new people and speaking in public, aim to minimize misunderstandings when dealing with people

    Customer service-oriented to ensure satisfaction and maintain positive relationships with clients or customers

    Familiarity with administrative tasks such as scheduling appointments and managing calendars,

Timeline

Beauty Therapist

Alchemy Aesthetics & Co.
01.2024 - Current

Beauty Therapist

Mood Beauty Lounge
06.2022 - 12.2023

Fresh Service & Customer Service Team Member

Woolworths
09.2020 - 06.2021

Stocking Shelves and Cash Registers

Jonesy's Asian Food Store
01.2017 - 08.2020

Primary School

St Kieran's Catholic School

High School Student

Good Shepherd Catholic College

Certificate II in Retail Cosmetics

TAFE Queensland Mount Isa

High School Diploma -

Spinifex State College Senior Campus

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Bianca Boyce