- Gardening
- Hiking/Walking
- Outdoor Recreation
- Stand-up Paddleboarding (SUP)
- Camping
- Embracing outdoor adventures such as Motorbike riding, Boating and Jet Skiing
- Travel
Bianca Buchanan
Manning
Summary
Dynamic retail professional with a proven track record at Margaret River Hemp Co, excelling in customer service and inventory management. Highly motivated and dependable, I enhanced sales through strategic merchandising and effective team leadership, achieving significant improvements in customer satisfaction and operational efficiency. Forward thinking and a fast learner.
Proven ability to enhance customer satisfaction and maintain efficient store operations. Demonstrated leadership and team-building skills, ensuring smooth day-to-day functions.
I have come to know alot of my regular customers by first name basis and know what they are coming into the store to purchase so I can make there visit quick and easy.
Many of these people have become friends that I will often see out and about on my day off and gladly stop to chat and see how each other are.
Working in Fremantle and for Margaret River Hemp Co hasn't just been a job it has become a family and a special community I will miss.
Overview
30
30
years of professional experience
Work History
Retail Store Manager
Margaret River Hemp Co
09.2015 - 07.2025
- Assisted in managing daily store operations and maintaining inventory accuracy.
- Supported team members in achieving sales goals through effective communication.
- Learned customer service best practices to enhance shopper experience and satisfaction.
- Engaged in visual merchandising to promote product visibility and drive sales.
- Adapted quickly to new technologies for point-of-sale systems and inventory management.
- Collaborated with staff on promotional events to increase foot traffic and sales opportunities.
- Participated in training sessions to develop retail skills and operational knowledge.
- Contributed to creating a positive work environment through teamwork and collaboration efforts.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Office Manager
Easyliving Furniture
01.1996 - 12.2014
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Education
High School Diploma -
Como Secondary College
Como, WA10-1994
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Highly motivated
- Friendly and outgoing
- Dependable and reliable
- Store maintenance
- Accurate money handling
- Stock management
- Shift scheduling
- Store opening and closing
- Staff management
- Quality assurance
- Payment processing
- Safety mindset
- Quality assurance mindset
- Staff relations
- Multitasking and organization
- Customer relations
- POS systems
- Friendly and positive
- Delegating work
- Cash management
Interests
Timeline
Retail Store Manager
Margaret River Hemp Co
09.2015 - 07.2025
Office Manager
Easyliving Furniture
01.1996 - 12.2014
High School Diploma -
Como Secondary College
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