Bianca Butterworth
Wantirna
Summary
Experienced People Leader with over 20 years experience in the Financial Industry at NAB. Excelling in roles from Business Banking Receptionist to Lead. Demonstrated expertise in Leadership, remote team management, business administration, enhancing team performance and fostering a collaborative & supportive work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead
NAB
06.2016 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Managed day to day capacity management & forecast projected future volumes using ActiveOps & ControlIQ
- Managed the escalation process for our area to ensure we were meeting the customers expectations & goals
- Completed CQIB
- Completed Distinctive Leadership
- Certified in ActiveOps
- At the peak I had 18 direct reports
Business Credit Analyst
NAB
09.2010 - 06.2016
- Engaged support with Bankers and stakeholders to uplift experience and streamline the banker & customer experience
- End to end processing of submissions for New or Increase lending, renewals, decreases and churns in support of Business Bankers
- Maintained high level of quality & adhered to regulatory compliance
- Completed coverage for the Team Lead in his absence
- Placed into the role of Inbound Quality Lead managing a team of Inbound Quality Analysts.
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Business Banking Associate
NAB
08.2009 - 09.2010
- Assisted Business Banker in a 1:1 relationship managing a portfolio of clients with their needs & goals
- Completed Credit writing submissions for customers new & existing lending needs.
- Proactively contacted clients to ensure we were assisting & meeting their needs
- Kept up to date with the portfolio reporting
Business Banking Receptionist
NAB
06.2006 - 08.2009
- Greeted visitors in a warm and professional manor, enhancing first impressions.
- Organised incoming and outgoing mail for smooth office operations.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Balancing of Office Accounts
- Daily & Monthly report balancing for 3 Business Banking centres
- Organising of functions the Business Banking Centre put on for Client engagement
- Organisation of weekly morning tea
Education
Financial Services
Traineeship
Melbourne, VIC01-2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Computer skills
- Multitasking
- Meeting facilitation
- Remote team management
- Task delegation
- Team building
- Business administration
- Excellent communication
- Teamwork
Certification
ActiveOps certified
Distinctive Leadership
CQIB accredited
Timeline
Lead
NAB
06.2016 - 12.2024
Business Credit Analyst
NAB
09.2010 - 06.2016
Business Banking Associate
NAB
08.2009 - 09.2010
Business Banking Receptionist
NAB
06.2006 - 08.2009
Financial Services
Traineeship
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