Summary
Overview
Work History
Education
Skills
Profileobjective
References
Certification
Timeline
Generic

Bianca Cassar

St clair

Summary

First aid certified

Overview

14
14
years of professional experience
1
1
Certification

Work History

Shift Manager

Red Rooster
06.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.

Customer service

McDonald's
09.2020 - Current
  • Money Handling, Cooking of food, Cleaning

Administration assistant

Bright beginnings Learning Centre
08.2018 - 01.2019
  • Auditing site compliance requirements and hazard identifications, Provide a safe environment, Maintain hygiene and environment standards, Client interactions

Kallico Catering
01.2014 - 01.2019
  • Food Preparation, Cooking of native products and specialised foods, Specialised event services, Stock Control, Food & Safety Compliance

TARGET
01.2011 - 01.2014
  • High Demand Customer Service, Cash Handling, Stocktake, Stock Replenishment/stock control, Telephone Enquiries, Complaint Management

Education

St Clair High
09.2014

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Accurate money handling
  • Staff Motivation
  • Handling Customer Complaints
  • Training and mentoring
  • Staff Training and Onboarding

Profileobjective

I am a reliable person, eager to further my career and enhance my office skills. I have advanced communication and customer service skills, supported by exceptional time management and eagerness to learn and take on new challenges. I work well in a team environment and adapt well to all age groups.

References

  • Mary Vallar, Red Rooster, 0403133424
  • Haylie Andrade, Bright Beginnings Learning Centre, 0402 4891
  • Phil Bova, Target, 0400 784 612

Certification

First aid

Timeline

Shift Manager

Red Rooster
06.2023 - Current

Customer service

McDonald's
09.2020 - Current

Administration assistant

Bright beginnings Learning Centre
08.2018 - 01.2019

Kallico Catering
01.2014 - 01.2019

TARGET
01.2011 - 01.2014

St Clair High

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Bianca Cassar