Bianca Chapman
Ballan,Australia
Summary
My name is Bianca Chapman. I am passionate about delivering quality service and providing a positive experience for suppliers, the customer, and my team members. I pride myself on organisational skills. I have an ability to learn quickly and have a positive outlook. I am looking to implement my skills and knowledge within a successful, motivated environment. I am an outgoing person who enjoys challenges and looks optimistically towards new opportunities.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognised for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Accounts & Administration
Wescott Industrial Services Australia Pty Ltd
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Accounts & Administration
Clean and Gone Solutions Pty Ltd
11.2021 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Purchasing Manager – Full Time
Pro-Pac Group PTY LTD – T/A PB Packaging
04.2016 - 11.2021
- Company Overview: Packaging Distribution Company
- Manage all stock holdings, direct deliveries, and inter-company transfers
- Adhering to strict Inventory Budgets ($700k – $1M per month)
- Daily use of ERP system (Pronto)
- Implementing new systems/procedures (in Pronto/Office/Emails)
- Running daily reports (re-order reports, outstanding ETA’s etc)
- Raising Purchase Orders
- Creating Work Orders – Bill of Materials
- Receipting in International Shipping Containers
- Receipting in stock, stock discrepancies
- Liaising with suppliers, warehouse, and sales staff
- Approving Invoices and discrepancies with Accounts Payable
- Arranging local and Instate Freight
- Sourcing new products and pricing
- Established strong vendor relationships to ensure consistent product quality and reliability.
- Collaborated with cross-functional teams to forecast inventory needs and manage stock levels.
- Led initiatives to streamline purchasing processes, reducing lead times and enhancing responsiveness.
- Trained and mentored junior staff on procurement best practices and systems utilization.
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Progressed through various purchasing, warehousing and leadership roles.
- Generated reports, documents and analysis in Pronto for senior management review and approval.
- Coordinated with finance and budgeting departments to align procurement strategies with fiscal objectives.
Internal Sales/Customer Service – Full Time
Pro-Pac Group PTY LTD – T/A PB Packaging
04.2014 - 04.2016
- Company Overview: Packaging Distribution Company
- Receiving and accurately entering customer orders
- Daily use of Pronto
- Internal Sales
- Quoting new items to existing and new customers
- Assuring DIFOT
- Entering new customers into system and keeping details updated
- Liaising with Operations Manager, Warehouse, Purchasing and Sales staff
- Invoicing
Customer Service Representative – Part Time
Commonwealth Bank
11.2012 - 04.2014
- Large cash handling, including foreign currency
- Sales (including over the phone)
- Improve customers banking experience
- Inform and suggest new banking products to customers
- Sufficient knowledge about banking products and services
- Participate in marketing and awareness campaigns
- Continuously update skills by participating in professional trainings
Retail Sales Assistant – Part Time
Gorman, Australian Fashion Brand
01.2007 - 01.2012
- Up market fashion designer
- Providing high quality, excellent customer service
- PB and Budget focused
- Gathering of customer data base
- Online store organising, sourcing, dispatching, and shipping (instore and Head office)
- Organising VIP nights
- Daily use of Word, Excel and Outlook
- Daily use of Magento Enterprise, e-commerce software
- Organising and rotating stock, large amounts of stock arriving daily
- Delegating with National and Regional Management
- Training new staff members
- Sourcing items from multiple stores
Education
VCE -
Brighton Secondary College
Certificate - Relaxation, Sports and Therapeutic massage
Holmesglen Tafe
Diploma - Early Childcare
Holmesglen Tafe
Certificate II - IT
Holmesglen Tafe
Certificate IV - IT (Website Design and Development)
Holmesglen Tafe
Skills
- Excellent customer service skills
- Excellent communication skills
- Proficient in use of Pronto
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Confidence in working within a team and independently
- Punctual, accurate and organised
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Organizational skills
- Problem resolution
Languages
English
Native or Bilingual
Interests
- Pilates
- Music
- Reading
- Gardening
- Wine Tasting
Timeline
Accounts & Administration
Wescott Industrial Services Australia Pty Ltd
05.2024 - Current
Accounts & Administration
Clean and Gone Solutions Pty Ltd
11.2021 - 05.2024
Purchasing Manager – Full Time
Pro-Pac Group PTY LTD – T/A PB Packaging
04.2016 - 11.2021
Internal Sales/Customer Service – Full Time
Pro-Pac Group PTY LTD – T/A PB Packaging
04.2014 - 04.2016
Customer Service Representative – Part Time
Commonwealth Bank
11.2012 - 04.2014
Retail Sales Assistant – Part Time
Gorman, Australian Fashion Brand
01.2007 - 01.2012
Certificate - Relaxation, Sports and Therapeutic massage
Holmesglen Tafe
Diploma - Early Childcare
Holmesglen Tafe
Certificate II - IT
Holmesglen Tafe
Certificate IV - IT (Website Design and Development)
Holmesglen Tafe
VCE -
Brighton Secondary College