Bianca Chong

Assistant Strata Manager - Key Responsibilities:

• Administrative Support: Manage calendar scheduling, data entry, record maintenance, and prepare documentation for meetings and client distributions.
• Client Relationship Management: Provide exceptional customer service by responding to inquiries from owners, tenants, and committees, fostering strong client relationships. Meeting Coordination: Draft and distribute meeting agendas, minutes, and related documentation.
• Compliance & Legislation: Interpret and apply relevant strata legislation and by-laws to meet compliance requirements.
• Maintenance Coordination: Process, track, and follow up on maintenance requests and repairs.
• Team Collaboration: Work closely with the Strata Manager and team to ensure seamless operations and client satisfaction.
• Strata Plan Onboarding: Coordinate the onboarding of new strata plans, manage the transition process, and ensure accurate transfer of financial records, strata roll details, and insurance documentation.

Accounts Specialist - Key Responsibilities:

• Transaction Management: Accurately record all financial transactions, including sales, purchases, payments, and expenses.
• Financial Record Keeping: Maintain organised and accurate financial records for reporting and analysis purposes.
• Financial Reporting: Prepare financial statements such as balance sheets, Income & Expenditure statements, and cash flow reports.
• Account Reconciliation: Perform bank and ledger reconciliations to ensure data accuracy and resolve discrepancies.
• Accounts Payable & Receivable: Monitor and manage company payables and receivables to maintain healthy cash flow.
• Payroll Processing: Calculate, process, and report employee wages and salaries in compliance with relevant regulations.
• BAS Preparation & Lodgement: Prepare and lodge Business Activity Statements (BAS) and other required tax filings.
• Audit Support: Coordinate with external auditors to facilitate efficient audit processes. Administrative Assistance: Support general office administration, including filing, document management, and client communication.

• Oversee daily operations of a small business, including email correspondence, marketing, budgeting, and job coordination using Microsoft Word, Excel, and PowerPoint.
• Performed daily administrative tasks, including document management and professional client correspondence.
• Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
• Developed strong relationships with clients, leading to increased repeat business and referrals.
• Performed daily administrative tasks, including document management and professional client correspondence.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.

• Managed wholesale accounts across the UK and Ireland, including Selfridges, Harrods, and House of Fraser.
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
• Oversaw order processing, shipping, and re-orders, ensuring deadlines were consistently met.
• Produced weekly shipping updates and advised clients on stock availability and delivery timelines..
• Improved order accuracy through meticulous data entry and verification processes.
• Contributed to sales reports, including sell-through and markdown analysis.