Bianca Critchley
Gosford,NSW
Summary
Dynamic and reliable candidate with proven expertise at Douglass Hanly Moir Pathology, excelling in accurate patient identification and effective workload management. Recognized for enhancing patient satisfaction through exceptional communication and teamwork, while ensuring compliance with regulatory standards. Skilled in utilizing laboratory information systems to maintain meticulous records, patient confidentiality and streamline specimen processing.
Offering dedicated approach to patient care and willingness to learn and grow in healthcare environment. Brings foundational understanding of data entry and patient correspondence. Ready to use and develop organizational and communication skills in Contact Centre Consultant role.
Overview
3
3
years of professional experience
Work History
Pathology Collector
Douglass Hanly Moir Pathology
01.2022 - 01.2025
- Collected and processed patient specimens following strict protocols to ensure sample integrity.
- Maintained accurate and detailed records of specimen handling and processing activities.
- Collaborated with healthcare professionals to facilitate timely specimen collection and delivery.
- Ensured compliance with regulatory standards during all aspects of specimen handling and transportation.
- Managed high volume workload with 30-50 daily patient episodes.
- Conducted regular quality control checks to maintain high standards in specimen collection processes.
- Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Exceeded patient satisfaction goals by consistently providing exceptional service during often stressful medical procedures.
- Maintained a sterile and organized workspace to ensure proper infection control measures were met.
- Guaranteed patient privacy by adhering to Australian Privacy Principles throughout all aspects of pathology services provided.
- Collaborated with interdisciplinary healthcare teams to ensure necessary patient records were accessible and up to date, while maintaining confidentiality.
- Demonstrated excellent interpersonal skills while interacting with diverse patient populations, fostering trust and rapport during sensitive medical procedures.
- Responsible for maintaining adequate inventory levels of supplies needed for efficient pathology operations.
- Reduced wait times for patients by streamlining appointment scheduling and optimizing workflow processes.
- Utilized electronic health records systems proficiently, ensuring accurate documentation of all relevant information pertaining to each patient encounter.
- Documented and verified patient information using laboratory information system.
- Consulted with outside professionals and specialists about tests and testing results.
Education
Certificate III - Pathology Collection
Douglass Hanly Moir Pathology PTY LTD
03-2024
Bachelor of Food Science And Human Nutrition - Science
University of Newcastle
Newcastle, New South Wales, NSW01-2022
Skills
- Physical patient preparation for procedure
- Verbal communication of patient expectations
- Accurate patient identification
- Effective workload management
- Strong focus on accuracy
- Effective troubleshooting skills
- Clear interpersonal communication
- Organizational skills
- Team collaboration
- Ensuring confidentiality in patient care
- Patient records documentation
- Detail-oriented data management
- Experienced in medical terminology usage
- Patient support
Timeline
Pathology Collector
Douglass Hanly Moir Pathology
01.2022 - 01.2025
Certificate III - Pathology Collection
Douglass Hanly Moir Pathology PTY LTD
Bachelor of Food Science And Human Nutrition - Science
University of Newcastle