Bianca Dalton
Doreen
Summary
Thorough team contributor and leader with strong organisational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritising tasks and meeting deadlines.
Overview
26
26
years of professional experience
Work History
Team Leader
THE ROYAL WOMENS HOSPITAL – ACCESS CENTRE
03.2010 - Current
- In my position of Team Leader one of the main projects was to lead my department when the hospital went from paper files to electronic by being a SuperUser, learning the new systems first to then train my team and be on hand for all enquiries.
- Rosters / Leave Requests and approvals
- Patient referral process and appointments
- Work with Director of Access with any new implementations to the Access Department and ensure smooth operations throughout
- Provide day to day oversight of the clerical team and escalate any issues to the Manager
- Assist with recruitment of administration team in conjunction with Manager
- Ensure hospital policy and procedures are followed to capture correct data for DH (Department of Health)
- Ensure patient confidentiality is maintained at all times
Conference & Catering Coordinator
MERCURE MELBOURNE CAROLINE SPRINGS
08.2009 - 02.2010
- As Conference and Catering Coordinator I had a dual role that involves handling all enquiries from external and internal clients and to convert 50% of the enquiries into business. Also managing the floor in an operational role that includes setting up and packing down of conference rooms, along with the supervisory of staff for larger events.
Functions Manager
QUALITY HOTEL SHERIDAN PLAZA
06.2008 - 07.2009
- My position at Quality Hotel Sheridan Plaza is to coordinate the bookings for the function rooms. From the first enquiry through to the completion of the event. This involves sending out quotes, confirming the booking and payment methods and ensuring the events run smoothly. The functions range from boardrooms for 2 people up to parties and conferences for 120 people.
Team Assistant
PRICEWATERHOUSECOOPERS
10.2007 - 04.2008
- At PricewaterhouseCoopers, I looked after diary management for one Director and 5 Senior Managers and Managers, but on occasions had to look after 5 Partners and 4 Directors, which involved extensive phone communication, setting up and moving meetings, liaising with Practice Assistants in other states to coordinate the day’s business. Reconciliation of expenses also needed to be done on a monthly basis that involved collecting receipts and reconciling them against statements and having them available to claim in a timely manor. Team Assistants needed to coordinate travel of domestic flights, allowing for travel/sufficient time between flights as a regular occurrence.
Health Information Clerk /Administrator
ROYAL WOMENS HOSPITAL
05.2005 - 10.2007
- The role required me to provide immediate administrative relief to all staff in the Heath Information Services Department. It was a requirement to be flexible and adaptable in the position and to have a strong understanding of the functions and operations of the office and the daily responsibilities and duties of all colleagues. The role required attention to detail, meeting deadlines on a daily basis, and there was a high level of confidentiality in handling of medical profiles.
Catering Operations Supervisor
HILTON MELBOURNE AIRPORT
01.2001 - 05.2005
- Responsible for the management of team of 6-10 staff in Food & Beverage during day and evening corporate conferences and small /large events held at the Hilton Airport. Responsible for ensuring that staff under my supervision were adequately trained and educated of the Hilton Airport code of conduct standards.
Food and Beverage Team Leader
AITKEN HILL (BHP - Global Conference Learning Centre)
01.1999 - 01.2001
- This role required strong customer service focus, as this was the central training facility for BHP. Corporate conference and functions were also held on a daily basis at the Centre.
Education
Diploma of Business - Hospitality Management
Kangan Batman Tafe
VCE - undefined
Pascoe Vale Girls Secondary College
Skills
- Strong client service focus, ensuring timely follow-up with queries
- Enthusiastic approach to work and tasks
- Attention to detail
- Work to deadlines
- Willingness to learn
- Focus toward clear and open communication with colleagues
- Organised
- Flexible/energetic
- Can work within a team environment and autonomously
Timeline
Team Leader
THE ROYAL WOMENS HOSPITAL – ACCESS CENTRE
03.2010 - Current
Conference & Catering Coordinator
MERCURE MELBOURNE CAROLINE SPRINGS
08.2009 - 02.2010
Functions Manager
QUALITY HOTEL SHERIDAN PLAZA
06.2008 - 07.2009
Team Assistant
PRICEWATERHOUSECOOPERS
10.2007 - 04.2008
Health Information Clerk /Administrator
ROYAL WOMENS HOSPITAL
05.2005 - 10.2007
Catering Operations Supervisor
HILTON MELBOURNE AIRPORT
01.2001 - 05.2005
Food and Beverage Team Leader
AITKEN HILL (BHP - Global Conference Learning Centre)
01.1999 - 01.2001
VCE - undefined
Pascoe Vale Girls Secondary College
Diploma of Business - Hospitality Management
Kangan Batman Tafe
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