Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

BIANCA Denham

Sydney,NSW

Summary

Motivated professional eager to embrace new challenges across diverse industries. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently while mastering new skills quickly. Experienced in manual labour and equipment operation, consistently maintaining a clean and organized workspace with a focus on safety.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Civil Maintenance

sydney water
Sydney, Nsw
03.2025 - 05.2025
  • Worked with cross-functional teams to achieve goals.
  • Completed routine maintenance and repair.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Operated equipment and machinery according to safety guidelines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Parts Interpreter

pedders suspension
Sydney, Nsw
07.2022 - 03.2025
  • Communicated effectively with vendors regarding pricing, product availability and delivery schedules.
  • Organized storage areas to ensure efficient retrieval of products.
  • Trained new staff members in operating procedures, stocking methods and other duties related to automotive parts specialists.
  • Assessed customer needs and provided appropriate parts solutions.
  • Developed relationships with key suppliers to secure competitive prices for stocked items.
  • Created purchase orders for requested items from customers.
  • Ensured compliance with safety regulations in handling chemicals and hazardous materials related to automotive parts.
  • Provided excellent customer service while assisting customers at the counter or over the phone.
  • Inspected returned parts for defects, damage or wear.
  • Processed returns, exchanges and refunds according to store policies.
  • Performed regular checks on stock levels to ensure availability of all parts.
  • Verified accuracy of orders against invoices and delivery slips.
  • Updated records in the company's computer system regarding order status, stock levels and customer information.
  • Received incoming shipments and verified contents against packing lists or invoices.
  • Maintained inventory of automotive parts by restocking shelves and ordering new items as needed.
  • Resolved customer complaints related to defective or damaged goods in a timely manner.
  • Provided technical advice on the selection, installation and maintenance of automotive parts.
  • Boosted sales by capitalizing on cross-selling and upselling opportunities.
  • Increased team productivity by implementing multiple strategic process improvements.

Customer Relations Representative

nepean motor group
Sydney, Nsw
02.2020 - 05.2022
  • Created strategies to increase customer loyalty and retention rates.
  • Responded to customer inquiries and complaints via phone, email, and in-person.
  • Collaborated with other departments to resolve complex issues.
  • Tracked customer feedback using specialized software tools.
  • Identified customer needs by actively listening and probing questions.
  • Followed up with customers after purchase or service delivery.
  • Resolved customer disputes in a timely manner.
  • Provided accurate information on products and services.
  • Assisted with training new employees on company policies and procedures.
  • Maintained an organized filing system for documentation purposes.
  • Generated leads through cold calling potential clients.
  • Provided exemplary level of service to customers to extend relationships for future business opportunities.

Front Desk Medical Receptionist

ochre medical practice
Bathurst, Nsw
08.2017 - 02.2020
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered phones promptly and directed calls appropriately.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Greeted and checked in patients, updating patient information in computer system.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Performed data entry tasks related to billing and collections procedures.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Took messages from patients and promptly relayed to appropriate staff.

Skills

  • Equipment operation
  • Routine maintenance
  • Parts ordering
  • Customer service
  • Inventory management
  • Safety compliance
  • Dependable and responsible
  • Flexible and adaptable
  • Problem resolution
  • Teamwork and collaboration

Certification

  • RIIMPO318F - SKID STEER
  • RIIMPO320F - EXCAVATOR
  • RIIMPO321F - WHEELED FRONT END LOADER
  • RIIMPO337E - ARTICULATED HAUL TRUCK
  • WHITE CARD
  • HR - HEAVY VEHICLE LICENCE
  • IMPLEMENT TMP -IMP
  • CONFINED SPACE
  • MSMSS00019 - OPERATE A DRAIN CLEANING SYSTEM
  • UETDREL006 - WORK SAFLEY IN VICINITY OF LIVE ELECTRICAL APPARATUS AS A NON ELECTRICAL WORKER

References

References available upon request.

Timeline

Civil Maintenance

sydney water
03.2025 - 05.2025

Parts Interpreter

pedders suspension
07.2022 - 03.2025

Customer Relations Representative

nepean motor group
02.2020 - 05.2022

Front Desk Medical Receptionist

ochre medical practice
08.2017 - 02.2020

Similar Profiles

CREATE PROFILE
BIANCA Denham