Bianca Diefenbach
Gold Coast,Qld
Summary
Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
4
4
years of professional experience
Work History
Store Manager
Optus – Maryborough
11.2021 - Current
- Performance-managed team members with ongoing training and support - sales based.
- Ensured store KPIs were met each month
- Met sales-based store targets each month
- Helped manage 22 Optus franchise store's compliance and reporting data.
- Oversaw the regions store's while Regional Manager was on leave.
- Completed rosters while ensuring appropriate hours were always met to target.
Sales Associate
Optus – Runaway Bay
03.2021 - 11.2021
- Promoted and up-sold products and services to meet needs of customers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Shift Manager
KFC Nerang
01.2020 - 02.2021
- Exercised composure under pressure and in escalated customer service scenarios.
- Established team priorities, maintained schedules and monitored performance.
Sales Assistant
KFC Maryborough
06.2019 - 12.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
Diploma - Project Management
TAFE Queensland
Fraser Coast07.2024
Certificate II in Agriculture -
Riverside Christian College
Maryborough, QLD12.2019
High School Diploma -
Riverside Christian College
Maryborough, QLD2019
Skills
- Experience in Leadership
- Managed KPI's
- Training & Development
- Customer Service
- People Skills
- Team Management
- Good Work Ethic
- Friendly, Positive Attitude
- Motivated
References:
Matthew Roberts - Optus RPE
M - 0439 755 956
Emily Allwood - Hervey Bay Optus Store Manager
M - 0403 703 022
Cara Swanney - Optus Regional Manager
M - 0421 208 644
Timeline
Store Manager
Optus – Maryborough
11.2021 - Current
Sales Associate
Optus – Runaway Bay
03.2021 - 11.2021
Shift Manager
KFC Nerang
01.2020 - 02.2021
Sales Assistant
KFC Maryborough
06.2019 - 12.2019
Diploma - Project Management
TAFE Queensland
Certificate II in Agriculture -
Riverside Christian College
High School Diploma -
Riverside Christian College
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