BIANCA D'SOUZA
Blackheath
Summary
I am a dynamic professional with a proven track record in business, tourism, project management, overseeing large-scale events, people management, and career counselling. My focus on delivering tangible results and fostering productive relationships with stakeholders drives my work ethic. I am adept at working independently, fueled by self-motivation and a commitment to excellence.
Overview
12
12
years of professional experience
Work History
Careers and Employability Coach
Torrens University Australia - Strategic Education Inc.
08.2019 - 01.2022
- Work in partnership with the academic Program Director to deliver accredited curricula that develop students' career management and employability skills
- Implement and drive student retention framework and students at risk framework and report to executives
- Matrix style management of projects and virtual teams across Australia
- Implement interventions and support for international students.
Contract Work
City Council in Regional NSW
01.2021
- Successfully developed a decision making framework and Analysis tool to measure quadruple bottom line of projects for Implementation.
Contract Work
NRL Football Club in Sydney
01.2020
- Defined organisational purpose, positioning, and developed artefacts like Mission, Vision, Values and Goals
- Provided significant best practice research and frameworks.
Marketing and Visitor Experience Project Lead
Office of Environment and Heritage NSW
08.2018 - 08.2019
- Delivering integrated visitor and tourism services for the Blue Mountains Botanic Garden and coordination of tourism experiences, marketing campaigns, event/workshops and exhibition calendar, education programs, branded content, and venue hire
- Monitor, administer and evaluate relevant data including visitation, digital and social media data, bookings and sales systems, research and report back as required
- Developed and integrated strategic communication plans to manage stakeholders
- Lead cross-functional projects across the organisation to ensure financial, social and environmental outcomes were positive.
Events Coordinator
Scenic World
01.2014 - 08.2018
- Successfully develop concepts and organise all aspects of events
- Reviewing data and generating financial and feasibility reports for all events to present to the board of directors
- Successfully delivered and reported on large-scale events such as Dinosaur Valley and Sculpture at Scenic World.
Events and Functions Manager
The Carrington Hotel
01.2011 - 01.2014
- Supporting the management of the wedding market, large conferences, and the inbound market
- Managing large-scale events such as Winter Magic (Blue Mountains), Lady Luck (50's Rockabilly Festival), Wines of the West (Regional NSW), Roaring 20's Festival, Burlesque Nights, Oktoberfest.
Food and Beverage Manager
The Carrington Hotel
01.2010 - 01.2011
- Leading a high-performing team of around 30 staff including performance management and professional development
- Managing and supervising all food and beverage operations of the hotel.
Skills
- Events Coordination
- Stakeholder management
- Adaptability and accountability
- Value Diversity and Inclusion
- Communication with empathy
- Meticulous record keeping
- Customer Service
- Strategic Decision-Making
- Planning, Prioritising and delivering
- Leading & Developing Highly Functional Teams
- Financial Administration
Education Experience
- Masters of Business Innovation and Leadership, Ducere Global Business School, 2020, 2021
- Bachelor of Business International Hotel and Tourism Management, Blue Mountains International Hotel Management School, 2007- 2010
- Associate Degree in Hotel and Resort Management, 2009
- Diploma in Hotel Operations, 2008
- St Xavier’s College Mumbai HSC, 2006
Technical Skills
- Microsoft Word, Excel and PowerPoint competent
- CM9 - Intermediate
- SAP - Basic
- Asana & Trello
- PMBOK
- Canva
- KANBAN
- Design Thinking
- Website Management
- Operational Framework Development & Implementation
Additional Information
David Thum
Project Officer, Office of Pro Vice-Chancellor
Western Sydney University
0452 116 885
D.thum@westernsydney.edu.au
Amanda Byrne
General Manager
Wild Bush Luxury
0424 366 804
amandalalbyrne@gmail.com
Timeline
Contract Work
City Council in Regional NSW
01.2021
Contract Work
NRL Football Club in Sydney
01.2020
Careers and Employability Coach
Torrens University Australia - Strategic Education Inc.
08.2019 - 01.2022
Marketing and Visitor Experience Project Lead
Office of Environment and Heritage NSW
08.2018 - 08.2019
Events Coordinator
Scenic World
01.2014 - 08.2018
Events and Functions Manager
The Carrington Hotel
01.2011 - 01.2014
Food and Beverage Manager
The Carrington Hotel
01.2010 - 01.2011
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