Bianca Fahey
Bundoora
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cabin Crew
Virgin Australia
Melbourne
10.2023 - Current
- Delivered exceptional customer service to enhance passenger experience.
- Conducted safety demonstrations to ensure passenger compliance and understanding.
- Assisted with boarding procedures to facilitate smooth and timely departures.
- Provided first aid assistance during emergencies to support passenger safety.
- Followed company regulations and rules promoting a safe environment for both travelers and employees.
- Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
Front Office Supervisor
Crown Resorts Melbourne
Southbank
06.2022 - 10.2023
- Managed daily front desk operations to maintain smooth workflow and efficiency.
- Maintained accurate records of all guests' bookings and payments.
- Resolved guest inquiries and complaints to enhance overall satisfaction levels.
- Supervised front office staff to ensure excellent guest service delivery.
- Gained experience with other departments such as Bell Desk and The Deck to assist with break coverage.
Front Office Supervisor
Country Club Tasmania
Launceston
09.2017 - 06.2022
- Coordinated guest check-ins and check-outs for streamlined service experience.
- Implemented operational policies to improve front office efficiency and effectiveness.
- Collaborated with other departments to ensure seamless hotel operations and communications.
- Supervised front office staff, including hiring and training new employees.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Scheduled staff shifts and assigned duties as needed.
Hotel All - Rounder
Pumphouse Point
Lake St Claire
07.2016 - 09.2017
- Cleaned and sanitized guest rooms following established procedures and standards.
- Collaborated with front desk staff to address guest requests efficiently.
- Provided excellent customer service in a fast-paced dining environment.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
Skills
- Customer service
- Team supervision
- Attention to detail
- Time management
- Training and mentoring
- Complaint resolution
- Front office operations
- Cross-department collaboration
- Effective communication
- Concierge services
Certification
- Certificate II: Kitchen Operations
- Responsible Service of Alcohol
- Certificate II: Tourism
- Tasmanian Certificate of Education
- Certificate III: Tourism
- Full Tasmanian Driver's License
- Certificate III: Hospitality Traineeship
- Working with Children and Vulnerable people
Timeline
Cabin Crew
Virgin Australia
10.2023 - Current
Front Office Supervisor
Crown Resorts Melbourne
06.2022 - 10.2023
Front Office Supervisor
Country Club Tasmania
09.2017 - 06.2022
Hotel All - Rounder
Pumphouse Point
07.2016 - 09.2017