BIANCA FOSTER
55 Nyunda Drive Wanneroo ,WA
Summary
I am a flexible individule who is great at adapting to change & multitasking.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Liquor Store Clerk
Liquorland
Perth , Wa
04.2023 - Current
- excellent customer service,Managed inventory levels and organized stock for efficient product availability.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- compliance with responsible service of alcohol (RSA) practices.
- Set up and maintain displays.
- Ordering of stock.
- Rotate and face products ensuring shop is organized and looking presentable.
- Ensured compliance with local laws regarding alcohol sales and age verification.
- Trained new staff on store protocols, customer service, and safety procedures.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Assisted management with pricing changes or markdowns according to corporate directives.
- Received deliveries from vendors and verified accuracy of order against invoice.
- Inspired customers to try new items by educating on wines and store promotions.
- Performed daily opening and closing procedures according to established guidelines.
- Maintained knowledge of sales and promotions, return policies and security practices.
- 100% mystery shop and ID 25
Bartender
Wanneroo Sports And Social Club
10.2019 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Kitchen Hand
Creative Catering Services
01.2017 - 08.2019
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Transported food items from storage areas to kitchen for prepping.
- Plated and presented food following chef requirements.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Learned other teammates' work tasks to train as backup.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Education
Certificate III Certificate III in hospitality -
Arrow Training Certificate III Medical Business administration -
Meditrain Certificate IV Beauty Therapy -
Institute of Beauty Therapy
Certificate III In children Services -
SMYL Community Services
Certificate III Commercial Cookery -
North Metropolitan TAFE - Kendrew Crescent Campus
Joondalup, WASkills
- Administration and reception assistant
- Promotions and events staff
- Cleaner
- Qualified Childcare Assistant
- Special Needs Carer
- Custom Drink Preparation
- Guest Satisfaction
- Anticipating Guest Needs
- Ordering Bar Supplies
- Responsible Alcohol Service
- Food Preparation and Safety
- Glassware Polishing
- Attending Multiple Customers
- Elegant Food Plating
- Handling Difficult Customers
- Safe Food Handling Procedures
- Customer service
- Conflict resolution
- Visual merchandising
- Order accuracy
- Effective communication
- Problem solving
- Attention to detail
- Heavy lifting
- Multitasking
- Shipment verification
- Liquor regulations and compliance
- Promotional event support
- Wine and spirits education
- Stocking and replenishing
- POS system operation
Skills
- Maintaining a Clean work environment
- Energetic and Outgoing
- Honest and reliable
- Excellent Judgment
- High-Volume Environments
- Teamwork and Professionalism
- Age Identification and Compliance
- Private Events and Catering
Additional Information
- , Hospitality - Responsible Service of Alcohol Card - WA Hospitality - Responsible Conduct of Gambling Card - WA Hospitality - Food Hygiene - WA Motor Vehicle - Car - WA
Timeline
Liquor Store Clerk
Liquorland
04.2023 - Current
Bartender
Wanneroo Sports And Social Club
10.2019 - 01.2023
Kitchen Hand
Creative Catering Services
01.2017 - 08.2019
Certificate III Certificate III in hospitality -
Arrow Training Certificate III Medical Business administration -
Meditrain Certificate IV Beauty Therapy -
Institute of Beauty Therapy
Certificate III In children Services -
SMYL Community Services
Certificate III Commercial Cookery -
North Metropolitan TAFE - Kendrew Crescent Campus