Bianca Freeman
8B Hendy Street, Cranley,QLD
Summary
Versatile and result-orientated professional with proven skills in office management and professional communication, honed at Queensland Health. Excelled in records management and client relations, enhancing data security and operational efficiency. Demonstrated leadership, showcasing strong time management and administrative support capabilities. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Adminstrative Officer
Queensland Health
03.2021 - Current
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managing client bookings/referrals including upcoming appointments, cancellations and rescheduling of appointments
- High level of communication skills with clinical staff and clients
- Experience in high volume and fast pace work environment
- High level of accuracy and attention to details
- Highly organised with ability to plan and prioritise, and handle multiple tasks simultaneously
- Computer skills: MS word, MS excel, TEAMs, HBCIS, QManager
Hospitality Worker
McDonalds
10.2014 - 03.2021
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained newly hired employees on routine task and customer service
Education
Year 12 High School Certificate -
Centenary Heights State High School
Toowoomba11-2017
Skills
- Scheduling and calendar management
- Office management
- Scheduling appointments
- Administrative support
- Customer service
- Time management
- Microsoft Excel
- Data entry
- Computer skills
- Customer and client relations
- Verbal communication
- Microsoft Word
- Filing
- Excel spreadsheets
- Documentation and recordkeeping
- Professional communication
- File organization
- Mail management
Timeline
Adminstrative Officer
Queensland Health
03.2021 - Current
Hospitality Worker
McDonalds
10.2014 - 03.2021
Year 12 High School Certificate -
Centenary Heights State High School
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