Bianca Gautama
Belconnen,ACT
Summary
Compassionate and attentive instructor and dedicated to student individual growth on their learning. Offering client-focused practice style that emphasizes well-being and autonomy of students. Demonstrated history of building strong rapport with students, while maintaining appropriate boundaries.
Perceptive and logical. Demonstrated knowledge of multicultural aspects of psychology and how cultural differences impact screenings and responses.
Caring and analytical with experience assessing clients. Strong organizational and interpersonal skills when working with diverse people.
Overview
22
22
years of professional experience
Work History
Yoga Instructor
Fernwood Belconnen
03.2015 - Current
- Strengthened brand visibility via engaging social media posts showcasing class offerings, student testimonials, and relevant wellness tips.
- Promoted workshops, retreats and other special events to supplement class instruction and provide additional learning opportunities for students.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Increased clientele satisfaction by regularly seeking feedback on class content, pacing, and instructor performance.
- Inspired personal growth within students by incorporating yogic philosophy teachings into lessons when appropriate.
- Cultivated strong relationships with clients through empathetic listening skills and compassionate communication strategies.
- Assisted with marketing and promoting of classes and services.
- Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
- Supported injury prevention efforts by providing modifications for poses that accommodated various fitness levels during practice sessions.
- Maintained accurate class attendance records and student information to facilitate communication with students.
Retail Sales Associate
Figgins Group
01.2007 - 08.2009
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Wrapped, boxed and weighed bakery department products.
- Helped customers complete purchases, locate items, and join reward programs.
- Prioritized helping customers over completing other routine tasks in store.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
Education Consultant
Langahku Child & Family Educare Centre
09.2001 - 12.2006
- Organized committees, workshops and conferences to promote social and intellectual welfare of students.
- Facilitated parent-teacher conferences to discuss student progress regularly and address any concerns collaboratively.
- Developed and implemented tutoring program
- Planned and monitored implementation of technology-based learning programs.
- Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls, email and live video chat.
- Analyzed and restructured educational programs to comply with board regulations.
- Provided ongoing coaching and mentoring to 6 teachers and administrators to impact student achievement.
Education
Master of Education - Education Administration
Macquarie University
Sydney, NSW09.2004
Bachelor of Psychology - Education
University of Indonesia (UI)
Jakarta, Indonesia07.1999
Skills
- Dedicated Team Player
- Friendly
- Database entry
- Documentation And Reporting
- Classroom Management Techniques
- Progress Tracking
- Training Materials Development
- Dispute Mediation
- Store Opening and Closing
- Meditation Instruction
- Relationship Development
- Yoga Philosophy Integration
- Client Coaching
- Equipment Demonstration
- Certified Strength and Conditioning Specialist
Timeline
Yoga Instructor
Fernwood Belconnen
03.2015 - Current
Retail Sales Associate
Figgins Group
01.2007 - 08.2009
Education Consultant
Langahku Child & Family Educare Centre
09.2001 - 12.2006
Master of Education - Education Administration
Macquarie University
Bachelor of Psychology - Education
University of Indonesia (UI)
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