Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Gersbeck

Melbourne,VIC

Summary

Energetically driven and detail-oriented, I leveraged my deep cleaning expertise and strong work ethic at Proclean Properties to significantly enhance facility cleanliness and hygiene. Demonstrating adaptability and exceptional teamwork, I contributed to large-scale projects, streamlining procedures for improved efficiency. My commitment to excellence and proactive approach have consistently uplifted client satisfaction and operational productivity.

Overview

19
19
years of professional experience

Work History

Commercial Cleaner

Proclean Properties
04.2021 - Current
  • Disinfected restrooms, kitchens and other common areas to remove bacteria
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Adhered to company policies for appearance, thoroughness, and facility security.
  • Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
  • Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
  • Supported waste management efforts by correctly segregating and disposing of trash and recycling materials.

Sales Assistant

Seed Heritage
05.2019 - 02.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends
  • Executed visual merchandising strategies to attract customers and drive
  • Developed loyal customer base by providing consistent, high-quality service.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Retail Fashion Assistant

Scarlet Jones
10.2018 - 05.2019
  • Enhanced customer satisfaction by providing personalised styling advice and product recommendations.
  • Improved visual merchandising by creating eye-catching displays and effectively utilising store space.
  • Displayed and organized products in store to help customers locate products easily.
  • Operated cash register to complete cash, check and credit card transactions.

Retail Assistant

HUSK
02.2018 - 06.2018
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Administrative Assistant

Homestyle Ferndale Gardens
04.2017 - 12.2017
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Retail Assistant

Witchery
10.2010 - 08.2017
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Pharmacy Assistant

Priceline Pharmacy
02.2006 - 10.2010
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.

Waitress

The German Club Tivoli
06.2007 - 12.2009
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

VCE -

Presentation College WIndsor
Windsor, VIC
11.2009

Certificate II - Hospitality

Northern Metropolitan Institute of TAFE
Preston, VIC
10.2009

Skills

  • Deep cleaning abilities
  • Strong Work Ethic
  • Self-Motivation and Initiative
  • Housekeeping skills
  • Basic maintenance understanding
  • Deep cleaning expertise
  • Multitasking
  • Adaptable and Flexible

Timeline

Commercial Cleaner

Proclean Properties
04.2021 - Current

Sales Assistant

Seed Heritage
05.2019 - 02.2021

Retail Fashion Assistant

Scarlet Jones
10.2018 - 05.2019

Retail Assistant

HUSK
02.2018 - 06.2018

Administrative Assistant

Homestyle Ferndale Gardens
04.2017 - 12.2017

Retail Assistant

Witchery
10.2010 - 08.2017

Waitress

The German Club Tivoli
06.2007 - 12.2009

Pharmacy Assistant

Priceline Pharmacy
02.2006 - 10.2010

VCE -

Presentation College WIndsor

Certificate II - Hospitality

Northern Metropolitan Institute of TAFE

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